Technical Support Engineer - French & English

Momentum; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Qualified by Salesforce in Dublin is seeking a Technical Support Engineer fluent in French and English to join our growing Support team. You will be a trusted technical resource between customers, Engineering, and Product.

The role involves resolving complex Salesforce CRM, CPQ, and Revenue Cloud issues, creating knowledge base content, and helping shape the product roadmap through feedback.

Qualifications

• Fluency in French and English with strong written and verbal skills.
• 2–4 years of experience with Salesforce CRM, CPQ, and Revenue Cloud Advanced.
• Analytical, problem-solving, and customer-focused mindset.

Responsibilities

• Manage and prioritize customer support requests across live chat, email, and phone from investigation to resolution.
• Investigate, diagnose, and resolve complex technical issues using Salesforce CRM, CPQ, and Revenue Cloud Advanced.
• Collaborate with Engineering and Product to identify root causes and incorporate customer feedback into roadmaps.
• Create and improve documentation, knowledge base content, and support workflows as a trusted advisor.

Skills

French & English

Salesforce CRM

Salesforce CPQ

Revenue Cloud Advanced

Analytical skills

Customer-focused

Education

Bachelor's degree in CS/IT/Engineering

Tools

Salesforce CPQ

Revenue Cloud Advanced

Job description

The Experience

Qualified by Salesforce is looking for a talented and customer-focused Technical Support Engineer fluent in French and English to join our growing Technical Support team in Dublin.

You will be a trusted technical resource for our Qualified Success team and a critical link between customers, Engineering, and Product, troubleshooting complex issues to deliver a seamless customer experience.

This is an exciting opportunity to work with cutting-edge sales and marketing technology in a fast-paced, collaborative environment where your expertise directly contributes to customer success.

What You'll Actually Be Doing

• Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution
• Investigate, diagnose, and resolve complex technical issues using your knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced
• Work with Engineering to identify root causes and escape product bugs, and partner with Product to share customer feedback that shapes the roadmap
• Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor

You're Our Person If...

• Fluency in French and English, with excellent written and verbal communication skills in both languages
• 2 to 4 years of work experience, including strong knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced
• Strong analytical and problem-solving skills, with a persistent, detail-oriented approach to driving issues through to resolution
• A passion for exceptional customer support, and the ability to explain complex technical concepts clearly and work effectively across Support, Engineering, Product, and Customer Success teams

Even Better If...

• Bachelor's degree (BA/BS) in Computer Science, Information Technology, Engineering, or a related technical field
• Salesforce Certified Administrator or Salesforce Certified Platform Developer I certification
• Experience supporting Salesforce-based applications, integrations, or SaaS platforms, including troubleshooting Salesforce CPQ and Revenue Cloud Advanced implementations
• Familiarity with technical support processes, incident management, and case management, and the ability to manage multiple priorities in a fast-paced environment