Dutch-Speaking Quality & Training Specialist, Video Safety

TikTok; Ireland; On-site; EUR 55,000 - 75,000; Full time

Job summary

TikTok is seeking a Quality & Training Specialist (Dutch Speaker) for Video Safety Operations in Dublin. This role focuses on auditing, policy interpretation, and data-driven quality improvements across global moderation teams.

The successful candidate will lead calibration, train staff on policy changes, and leverage AI tools to enhance efficiency while ensuring compliance with data protection standards.

Qualifications

• Experience in analytical audits and data integrity within trust & safety or high-volume operations.
• Strong RCA skills to identify trends and drive optimization.
• Deep understanding of content policies and robust judgment on complex cases.
• Excellent stakeholder management for global quality alignment.
• Ability to visualize data and use AI to streamline workflows.

Responsibilities

• Quality Assurance & Auditing: conduct regular audits to ensure compliance with safety standards and data protection.
• Data Analysis & RCA: perform deep-dives into recurring quality issues and translate data into actionable feedback.
• Policy Interpretation & Judgment: provide expert judgments on complex cases and guide enforcement accuracy.
• Calibration & Collaboration: lead calibration sessions and align with global teams for quality goals.
• Operational Oversight & Escalation: manage edge cases and ensure policy updates are communicated.
• Technical Reporting & AI Utilization: leverage QA dashboards and AI to improve performance and reports.
• Training & Policy Cascade: lead or support training for policy updates with BPO staff.

Skills

Quality Assurance Experience

Problem-Solving & Ownership

Policy Interpretation & Judgment

Cross-Functional Communication

Technical & Reporting Proficiency

Fluency in Dutch

Fluency in English

Tools

QA dashboards

RCA tooling

Calibration platforms

AI usage

Job description

TikTok is seeking a Quality & Training Specialist (Dutch Speaker) for Video Safety Operations in Dublin. This role focuses on auditing, policy interpretation, and data-driven quality improvements across global moderation teams.

The successful candidate will lead calibration, train staff on policy changes, and leverage AI tools to enhance efficiency while ensuring compliance with data protection standards.