Strategic Customer Success Partner

Salesforce, Inc.; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Success Manager to partner with strategic customers, guiding them to maximize business value from Salesforce across one or more clouds.

You will build executive relationships, drive governance and change initiatives, and act as a trusted advisor to accelerate digital transformation. The role requires 7–10 years of experience, deep industry knowledge, and fluency in French and English, with a focus on delivering measurable outcomes for enterprise clients in

Qualifications

• 7–10 years of relevant industry experience.
• Deep knowledge of one or more LoBs (cloud/industry).
• Strong consulting experience as a Trusted Advisor to drive business value.
• Ability to lead conversations at the C-suite level and handle objections.
• Fluency in French & English is required for this opportunity.

Responsibilities

• Use Customer Success Methodology to understand goals and enable adoption.
• Build executive relationships with IT and business sponsors.
• Guide customers on governance and organizational change processes.
• Identify risks and work with teams to mitigate them.
• Communicate product changes and strategic opportunities to customers.

Skills

Trusted Advisor

C-level conversations

Executive relationship building

Governance & change management

Consulting skills

Education

Degree or equivalent

Tools

Salesforce knowledge

Job description

Salesforce, Inc. is seeking a Senior Success Manager to partner with strategic customers, guiding them to maximize business value from Salesforce across one or more clouds.

You will build executive relationships, drive governance and change initiatives, and act as a trusted advisor to accelerate digital transformation. The role requires 7–10 years of experience, deep industry knowledge, and fluency in French and English, with a focus on delivering measurable outcomes for enterprise clients in