German-Speaking Customer Success Lead

Salesforce, Inc.

Dublin

On-site

EUR 70,000 - 110,000

Full time

14 days+

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Job summary

Salesforce Ireland is seeking a seasoned Customer Success professional to guide strategic customers toward realizing business value from Salesforce solutions. The role emphasizes executive-level communication, deep product knowledge, and cross-cloud expertise.

You will collaborate with customers across industries and align on adoption, governance, and transformation initiatives. The ideal candidate has 7–10 years of industry experience, fluency in German and English, and a proven track record as

Qualifications

7–10 years of relevant industry experience.
Strong consulting skills and proven results as a Trusted Advisor.
Ability to drive conversations at the C-level and handle objections.
Fluency in German & English required.

Responsibilities

Apply Salesforce Customer Success methodology to understand goals and accelerate business value.
Deepen understanding of customers’ Salesforce implementations and evangelize cloud capabilities.
Guide customers on strategy, governance, and change processes based on needs.
Demonstrate Salesforce product knowledge to map features to business priorities.
Identify risks and work with the account team on mitigation plans.
Create adoption paths with current and target states and timelines.
Build executive relationships with IT and business leaders to strengthen partnership.
Collaborate with the account team and Salesforce executives to drive customer success.