German-Speaking Customer Success Manager — Drive Adoption & Value

Salesforce, Inc.; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Salesforce, Inc. in Dublin, Ireland, seeks a Senior Success Manager to partner with customers and accelerate business value across Salesforce clouds. You will build executive relationships and guide strategic initiatives, governance, and change management to realize ROI.

The role requires 7–10 years of industry expertise, deep LoB knowledge, and fluency in German and English, with a proven track record as a Trusted Advisor driving customer outcomes.

Qualifications

• 7–10 years of relevant industry experience.
• Fluency in German and English required.
• Experience as a Trusted Advisor to drive business value for customers.

Responsibilities

• Use our Customer Success Methodology to understand goals, assess capabilities, and provide recommendations to accelerate business value.
• Develop an understanding of customers' Salesforce implementations and evangelize the platform across Clouds.
• Guide customers on governance, strategy and organizational change programmes based on needs.
• Demonstrate Salesforce product knowledge by applying platform features to business priorities and roadmap.
• Proactively identify risks and work with the account team to mitigate them.
• Build an adoption path with current vs future state, timelines and enablement plan.
• Deliver business value and innovation by understanding customer challenges and growth potential.
• Cultivate executive-level relationships with IT and business sponsors to solidify partnership and collaboration.

Skills

Trusted Advisor

C-level communication

LoB knowledge

German & English fluency

Education

Degree or equivalent proven experience

Job description

Salesforce, Inc. in Dublin, Ireland, seeks a Senior Success Manager to partner with customers and accelerate business value across Salesforce clouds. You will build executive relationships and guide strategic initiatives, governance, and change management to realize ROI.

The role requires 7–10 years of industry expertise, deep LoB knowledge, and fluency in German and English, with a proven track record as a Trusted Advisor driving customer outcomes.