Strategic Customer Service Project Lead

Harmonics Recruitment; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Harmonics Recruitment is seeking a Project Manager in Customer Service to join our Dublin/Kildare area team. You will manage customer inquiries, prepare offers, and coordinate contracts with Product Sales, ensuring smooth communication and high service levels.

Responsibilities include event coordination, order management, invoicing support, and maintaining strong customer relationships. The role requires problem-solving, intercultural competence, and travel as needed.

Qualifications

• Bachelor's or higher in a relevant field; Master's preferred.
• Strong problem-solving in a fast-changing environment.
• Excellent service orientation and customer focus.
• Intercultural competence and professional presentation.
• Team player with conflict-management abilities.
• Ability to work under pressure in a competitive environment.
• Willingness to travel and pursue additional training.

Responsibilities

• Manage customer inquiries and prepare offers for product lines.
• Coordinate and manage contracts in cooperation with Product Sales.
• Oversee events and customer communications; coordinate repairs/indoor events.
• Control internal/external order management; monitor costs, quality and lead times.
• Handle invoicing and disputes; support outstanding invoices management.
• Foster customer relationships and identify additional sales potential.

Skills

Problem solving

Customer focus

Intercultural competence

Team player

Communication skills

Travel willingness

Education

Bachelor's degree in a relevant field

Master's degree preferred

Tools

Microsoft Office

SAP

Job description

Harmonics Recruitment is seeking a Project Manager in Customer Service to join our Dublin/Kildare area team. You will manage customer inquiries, prepare offers, and coordinate contracts with Product Sales, ensuring smooth communication and high service levels.

Responsibilities include event coordination, order management, invoicing support, and maintaining strong customer relationships. The role requires problem-solving, intercultural competence, and travel as needed.