Manufacturing Customer Service Specialist (SAP, Hybrid)

Harmonics Recruitment; Limerick; Hybrid; EUR 44,000 - 55,000; Full time

Job summary

Harmonics Recruitment is seeking a Customer Service Specialist in Limerick, Ireland, to join a dynamic manufacturing team on a permanent, hybrid basis. You will manage customer accounts from the Limerick facility, handling inquiries, quotes and orders while coordinating with internal departments to ensure timely delivery.

The successful candidate will have manufacturing experience, SAP proficiency, and excellent English communication.

Qualifications

• Manufacturing experience required.
• Excellent communication skills in English.
• Ability to interact with internal and external customers.
• Proficient in MS Office and ERP systems.

Responsibilities

• Directly handling customer accounts and processing inquiries, quotes, orders.
• Providing updates on status and any other customer related aspects.
• Providing customer service to external customers by answering technical questions on products, expediting orders, and managing credit problems and customer complaints.
• Working with Production, Logistics, Quality, and management teams in the factory for timely service to the customers.
• Procuring inter-company materials by creating purchase orders and coordinating delivery dates to meet external customers' needs.
• Reviewing open sales and purchase order reports daily and escalate to local plant management and EMEA Supply Chain when needed.
• Partnering with the EMEA Supply Chain and other colleagues to pursue continuous improvement initiatives related to processes impacting Supply Chain and customer support.
• Undertake any other relevant duties as requested by management.

Skills

Communication skills

Time management

Problem solving

Interpersonal skills

Tools

SAP

MS Office

Job description

Harmonics Recruitment is seeking a Customer Service Specialist in Limerick, Ireland, to join a dynamic manufacturing team on a permanent, hybrid basis. You will manage customer accounts from the Limerick facility, handling inquiries, quotes and orders while coordinating with internal departments to ensure timely delivery.

The successful candidate will have manufacturing experience, SAP proficiency, and excellent English communication.