Customer Service Project Manager

Harmonics Recruitment; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Harmonics Recruitment is seeking a Project Manager in Customer Service to join our Dublin/Kildare area team. You will manage customer inquiries, prepare offers, and coordinate contracts with Product Sales, ensuring smooth communication and high service levels.

Responsibilities include event coordination, order management, invoicing support, and maintaining strong customer relationships. The role requires problem-solving, intercultural competence, and travel as needed.

Qualifications

• Bachelor's or higher in a relevant field; Master's preferred.
• Strong problem-solving in a fast-changing environment.
• Excellent service orientation and customer focus.
• Intercultural competence and professional presentation.
• Team player with conflict-management abilities.
• Ability to work under pressure in a competitive environment.
• Willingness to travel and pursue additional training.

Responsibilities

• Manage customer inquiries and prepare offers for product lines.
• Coordinate and manage contracts in cooperation with Product Sales.
• Oversee events and customer communications; coordinate repairs/indoor events.
• Control internal/external order management; monitor costs, quality and lead times.
• Handle invoicing and disputes; support outstanding invoices management.
• Foster customer relationships and identify additional sales potential.

Skills

Problem solving

Customer focus

Intercultural competence

Team player

Communication skills

Travel willingness

Education

Bachelor's degree in a relevant field

Master's degree preferred

Tools

Microsoft Office

SAP

Job description

About the job Customer Service Project Manager

Harmonics Recruitment are currently seeking a Project Manager Customer Service. Looking to speak with candidates in Dublin/Kildare area.

Responsibilities Include

• Responsible for customer inquiry management and individual contract conclusion. Responsible for preparing offers for the product lines. Calculate, negotiate, conclude and further develop individual contracts in cooperation with Product Sales
• Responsible for events and entire customer communication. Prepare, coordinate and commission engine inductions to the Repair Station and / or for mobile events. Review and coordinate scope of work between customer and Repair Station. Clarification and coordination of technical and commercial issues (e.g. extensions, spare parts replacement), event status monitoring and reporting to customers
• Repair Station workload management through product request selection and prioritization / coordination between Product Sales / customers and Repair Station
• Control of internal / external order management. Assignment / management of internal / external order management of Repair Station / suppliers with scope of work, costs, quality and lead time. Responsible for order performance (cost, profit, time, quality) and event analysis.
• Invoice management and preparation of invoices for the billing process. Responsible for releasing invoices to the customer, support the management of outstanding invoices and solve invoice disputes.
• Customer relationship management through feedback management, customer visits, event review etc.. Identification of additional sales potential
• Special tasks; participating in or leading projects
• All other duties as assigned or required,

Person Specification

• The candidate should essentially fulfill the following requirements:
• Bachelor's Degree relevant to the role, Master's degree preferred.
• Problem solving ability in a rapidly changing environment.
• High level of service and customer orientation
• Confident and skillful appearance as well as intercultural competence
• Strong team player and ability to deal with conflict.
• Ability to work under sustained pressure in a most competitive environment. Ambitious, motivated, energetic, enthusiastic self-starter who can work on their own initiative.
• Ability to identify business issues and barriers.
• Ability to work with all levels within the company.
• High flexibility and sense of responsibility
• Good interpersonal and communication skills.
• Commitment to company values and ethics.
• Willingness to travel as per business requirement.
• Willingness to undergo further professional training
• IT knowledge (Microsoft Office/SAP).

Knowledge/ Experience

• Experience in aviation MRO business advantageous.
• Knowledge of capability procedures, EDP systems and processes advantageous.
• Disciplined approach to work (standardized, structured) and must be proactive in implementing positive change.
• Must be self-driven and be capable of working with peer group to reach agreed management positions.