Customer Success Specialist (6-Month Contract)

Harmonics Recruitment; Shannon; On-site; EUR 28,000 - 34,000; Full time

Job summary

Harmonics Recruitment is seeking a Customer Service Specialist for a six-month contract in Shannon. The role focuses on delivering accurate information, managing quotes, order progression and customer service metrics to designated accounts.

You will liaise with Sales, Production, Quality and Engineering to ensure timely responses and quality service. Strong written and verbal communication, problem-solving, and proficiency in Microsoft Office are essential.

Qualifications

• Experience in customer service or support roles preferred.
• Strong written and verbal communication; problem-solving ability.
• Proactive, motivated, and capable of working in a team.

Responsibilities

• Be the point of contact for designated customer accounts.
• Respond to queries and provide status reports to customers.
• Update ERP/CRM with orders, revisions and communications.
• Prepare and issue NSMR reports and liaise with Quality.
• Coordinate with Production/Quality/Engineering on complaints and warranty alerts.
• Support invoicing reviews and assist in service improvement programs.
• Assist Sales Managers on specific projects.
• Perform other tasks within the CS function as required.

Skills

Customer service orientation

Communication skills

Problem-solving

Teamwork

Proactivity

Tools

Microsoft Office: Excel/Word/Outlook

Job description

Harmonics Recruitment is seeking a Customer Service Specialist for a six-month contract in Shannon. The role focuses on delivering accurate information, managing quotes, order progression and customer service metrics to designated accounts.

You will liaise with Sales, Production, Quality and Engineering to ensure timely responses and quality service. Strong written and verbal communication, problem-solving, and proficiency in Microsoft Office are essential.