Customer Support with German

Harmonics Recruitment; Limerick; Hybrid; EUR 17,000 - 22,000; Full time

Job summary

Harmonics Recruitment is seeking a Customer Support Specialist with fluent German to join a team in Limerick on a 3-4 month temporary contract. You will handle orders, respond to queries, and provide friendly service to European customers and Medical Sales teams.

The role offers hybrid working with one day onsite per week; candidates should be fluent in German and English, have strong data entry skills, and a professional telephone manner.

Qualifications

• Previous experience in a multi-national customer service environment advantageous.
• Fluency in German and English.
• Good written and spoken English for non-native speakers.
• Excellent telephone manner and interpersonal skills.
• Excellent data entry skills and working knowledge of Microsoft Office.
• Attention to detail and ability to multitask.
• Ability to work under pressure and on own initiative with a positive attitude to problem-solving.

Responsibilities

• Process all transactions accurately through relevant company systems within department guidelines and Quality requirements
• Process all queries within department guidelines through relevant company systems
• Maintain a high level of customer support to all customers at all times, taking ownership for first point of contact resolution wherever possible
• Liaise with courier companies and/or internal teams to ensure prompt delivery to customers
• Manage emergency orders/requests and communicate to manufacturing plants as required
• Maintain and update customer data as required
• Process customer feedback and product complaints through relevant systems and timelines
• Coordinate with Sales, Remote Inventory Control and Logistics teams for fastest inventory turnaround
• Take on additional tasks and involvement in new departmental projects/initiatives as required
• Manage key business processes, including updating documents and training as needed

Skills

German language

Customer service

English language

Data entry

Tools

Microsoft Office

Job description

About the job Customer Support with German

Customer Support with German

Harmonics Recruitment is hiring for a Customer Support Specialist with fluent German for a 3 -4-month temporary contract. You will work as part of a team based in Limerick. The role offers hybrid working with one day per week onsite and the rest remote.

The ideal candidate must provide a professional, friendly and efficient service to customers and Medical Sales teams throughout Europe. Input customer orders to the order-entry system and provide timely and accurate responses to customer queries.

Reporting to: Customer Support Team Leader

Responsibilities:

• Process all transactions accurately through relevant company systems within department guidelines and Quality requirements
• Process all queries within department guidelines through relevant company systems
• Ensuring a high level of customer support to all customers at all times, taking ownership for first point of contact resolution wherever possible
• Liaise with relevant courier companies and / or relevant internal teams to ensure prompt delivery to all customers
• Manage emergency orders / requests as necessary and communicate to various manufacturing plants, etc. as required
• Maintain and update customer data as required
• Process customer feedback and product complaints through relevant company systems and within the required timelines
• Work with Sales Teams, Remote Inventory Control team and Logistics teams to ensure fastest possible turnaround on all inventory, inventory returns and resolution of any issues that may occur on route.
• Take on additional tasks and involvement in the execution of new departmental projects / initiatives as required
• Manage key business processes as required, including highlighting required changes, documenting updates and providing associated training

Qualifications:

• Previous experience in a multi-national customer service environment advantageous
• Fluency in German and English
• Good written and spoken English language skills for those Representatives for whom English is not the mother language
• Excellent telephone manner and interpersonal skills
• Excellent data entry skills. Good working knowledge of Microsoft® Office
• Attention to detail, accuracy and ability to multitask
• Ability to work under pressure and on own initiative with a positive attitude to problem-solving