Customer Service Specialist

Harmonics Recruitment; Shannon; On-site; EUR 28,000 - 34,000; Full time

Job summary

Harmonics Recruitment is seeking a Customer Service Specialist for a six-month contract in Shannon. The role focuses on delivering accurate information, managing quotes, order progression and customer service metrics to designated accounts.

You will liaise with Sales, Production, Quality and Engineering to ensure timely responses and quality service. Strong written and verbal communication, problem-solving, and proficiency in Microsoft Office are essential.

Qualifications

• Experience in customer service or support roles preferred.
• Strong written and verbal communication; problem-solving ability.
• Proactive, motivated, and capable of working in a team.

Responsibilities

• Be the point of contact for designated customer accounts.
• Respond to queries and provide status reports to customers.
• Update ERP/CRM with orders, revisions and communications.
• Prepare and issue NSMR reports and liaise with Quality.
• Coordinate with Production/Quality/Engineering on complaints and warranty alerts.
• Support invoicing reviews and assist in service improvement programs.
• Assist Sales Managers on specific projects.
• Perform other tasks within the CS function as required.

Skills

Customer service orientation

Communication skills

Problem-solving

Teamwork

Proactivity

Tools

Microsoft Office: Excel/Word/Outlook

Job description

About the job Customer Service Specialist

Customer Service Specialist – 6-month Contract

Harmonics Recruitment is currently seeking a Customer Service Specialist on behalf of one of our clients. This isa 6-month contract based in Shannon.

The function of the Customer Service Representative (CSR) is to efficiently provide the customer with accurate information and support, including sales quotes, order progressing and provision of customer service metrics.

Key Tasks

• Point of contact for designated Customer Accounts as directed by Sales Manager.
• Respond to customer queries and provide designated customers with status reports on the appointed day as required by each customer.
• Provide timely acknowledgement of customer repair orders, where required.
• Verify accuracy of sales orders
• Provide customers with Non Serviceable Material Reports (NSMR) and liaise with the Quality department in the dispositioning of Customer NSMR material as required.
• Initiate customer complaint and warranty alerts and process customer complaints, liasing in-house with Production, Quality, and Engineering departments as required.
• Update ERP System when customer proposals are revised and update to production teams.
• Liaise with Customers regarding subcontract orders..
• Month end review of invoicing and shipments report with Sales Manager and assist in defining, planning, and implementing specific programs to improve customer service support.
• Support Sales Managers on Specific Projects
• Perform other tasks within the Customer Service function and other functions as requested.

Person Specification

• The candidate must be capable of understanding customer needs and take a proactive approach to meeting Customer Services requirements.

Qualification/Skills

• Previous experience of working in a customer service / support role is desirable.
• Strong written and verbal communication skills and excellent problem-solving skills Knowledge of Microsoft Office applications particularly Excel, Word and Outlook.
• Highly motivated, pro-active and confident person eager to learn and take on responsibility
• Good team player with the ability to work on own initiative and as a key member of the Customer Service Team
• Highly Motivated and capable of being Flexible around meeting requirements of customer service department.