Strategic AI Customer Success Lead (EMEA, Remote)

Triwill Group; Ireland; On-site; EUR 65,000 - 95,000; Full time

Job summary

Triwill Group is seeking a Customer Success Manager based in Ireland for a remote role. You will manage high-value strategic accounts across EMEA within an AI and data infrastructure environment, owning customer adoption, retention and expansion to achieve measurable business outcomes.

You will act as a trusted advisor to executive stakeholders and technical teams, collaborating with Sales, Support, Product, and Engineering to resolve challenges and identify opportunities for growth.

Qualifications

• Experience in customer success leadership or account management.
• Strong stakeholder management with executives and technical teams.
• Excellent communication and relationship-building in a global, fast-moving environment.

Responsibilities

• Manage high-value strategic accounts across EMEA within AI and data infrastructure.
• Own customer adoption, retention and expansion while driving measurable outcomes.
• Collaborate with Sales, Support, Product and Engineering to resolve challenges and identify growth opportunities.

Job description

Triwill Group is seeking a Customer Success Manager based in Ireland for a remote role. You will manage high-value strategic accounts across EMEA within an AI and data infrastructure environment, owning customer adoption, retention and expansion to achieve measurable business outcomes.

You will act as a trusted advisor to executive stakeholders and technical teams, collaborating with Sales, Support, Product, and Engineering to resolve challenges and identify opportunities for growth.