Remote Enterprise Customer Success Manager, Fraud & AML

DataVisor; Ireland; On-site; EUR 40,000 - 80,000; Full time

Benefits offered by this job

Bonus

Remote role

Job summary

DataVisor is seeking a Customer Success Manager to partner with Fortune 500 fintech, banking, and ecommerce clients. You will drive ROI through our AI-powered fraud and AML platform, monitoring performance, advising on model usage and rules engines, and coordinating with Product and Engineering teams to deliver value.

You will lead strategic conversations, ensure onboarding and adoption, and identify opportunities for expansion across a remote-based role in Ireland.

Qualifications

• 3+ years of experience in fraud strategy, risk analytics, customer success, or fraud operations within fintech, banking, payments, or e-commerce industries.
• Deep understanding of fraud/AML use cases such as transaction fraud, account takeover, promotion abuse, synthetic identity fraud, or mule detection.
• Experience working with machine learning-based detection systems and/or rule engines for fraud prevention.
• Strong analytical skills; proficient with SQL, and experience in Python or R for data exploration and investigation.
• Excellent verbal and written communication skills; able to explain technical concepts to both technical and non-technical stakeholders.
• Confident in leading customer-facing discussions and executive presentations.
• Highly organized with strong project ownership and time management skills; able to manage multiple enterprise accounts simultaneously.
• Bachelor's degree in a technical, analytical, or business-related field; advanced degree a plus

Responsibilities

• Act as the primary point of contact and trusted advisor for assigned enterprise customers, ensuring onboarding, adoption, and value realization.
• Partner with clients to align platform capabilities to goals, driving improvements in fraud prevention, loss reduction, and operational efficiency.
• Coordinate with internal teams to ensure timely delivery of enhancements, issue resolution, and optimization of detection outcomes.
• Translate customer insights into actionable feedback for internal roadmap planning and product improvements.
• Monitor detection performance metrics, support quarterly business reviews, and identify opportunities for expansion or deeper integration.
• Educate clients on best practices in fraud/AML strategies and platform usage to maximise ROI.
• Represent the voice of the customer internally and at external events, workshops and showcases.

Skills

SQL

Python

R

Communication

Project management

Executive presentations

Education

Bachelor's degree

Tools

SQL databases

Job description

DataVisor is seeking a Customer Success Manager to partner with Fortune 500 fintech, banking, and ecommerce clients. You will drive ROI through our AI-powered fraud and AML platform, monitoring performance, advising on model usage and rules engines, and coordinating with Product and Engineering teams to deliver value.

You will lead strategic conversations, ensure onboarding and adoption, and identify opportunities for expansion across a remote-based role in Ireland.