Strategic AI Account Manager: Growth & Adoption

Accenture PLC; Dublin; Hybrid; EUR 55,000 - 85,000; Full time

Job summary

Accenture is seeking a dedicated Account Manager to lead a portfolio of existing customers in Ireland. You will act as the primary commercial contact, align with each client’s AI strategy, drive product adoption, and identify expansion opportunities across relevant products and services.

You will develop account plans, coordinate cross‑functional teams, and lead consultative conversations to secure renewals and growth while managing risks to the relationship.

Qualifications

• 2–4 years of experience in B2B account management, customer success, inside sales, renewals, or another commercially focused customer‑facing role.
• Previous experience managing a portfolio of existing customer accounts.
• Demonstrated ability to identify and progress upsell and cross-sell opportunities.
• Experience working with SaaS, AI, cloud‑based, or other technology solutions is strongly preferred.
• Strong consultative selling, discovery, negotiation, presentation, and objection‑handling skills.
• Excellent written and verbal communication skills.
• Customer‑first mindset with the ability to establish credibility and build trusted relationships.
• Strong commercial judgment and the ability to balance customer outcomes with business objectives.

Responsibilities

• Own and actively manage a portfolio of existing customer accounts.
• Serve as the primary commercial point of contact and trusted advisor for assigned customers.
• Develop a clear understanding of each customer’s business priorities, AI strategy, use cases, organizational structure, and success criteria.
• Build relationships with customers across multiple levels, including users, champions, decision-makers, procurement teams, and senior executives.

Skills

Account management

SaaS experience

Consultative selling

Negotiation

Relationship building

Sales analytics

CRM proficiency

Tools

Salesforce

Job description

Accenture is seeking a dedicated Account Manager to lead a portfolio of existing customers in Ireland. You will act as the primary commercial contact, align with each client’s AI strategy, drive product adoption, and identify expansion opportunities across relevant products and services.

You will develop account plans, coordinate cross‑functional teams, and lead consultative conversations to secure renewals and growth while managing risks to the relationship.