Senior TAM: AI-Driven Customer Success (EMEA)

ClickUp; Dublin; On-site; EUR 95,000 - 140,000; Full time

Job summary

ClickUp is seeking a Senior Technical Account Manager - Customer Success (EMEA) to act as a strategic partner and trusted advisor, blending relationship management with deep platform knowledge. You will lead onboarding, adoption, and AI-enabled workflows while driving measurable value, renewals, and expansions across enterprise customers in the EMEA region.

The role requires strong technical acumen, AI expertise, and a consultative approach to design scalable solutions.

Qualifications

• Deep understanding of ClickUp platform, automation, integrations, and AI features.
• Proven ability to translate business needs into technical solutions.
• Experience with AI concepts, prompt design, and automation frameworks.
• Strong discovery, workflow analysis, and process design skills.

Responsibilities

• Lead or support end-to-end onboarding and implementation of ClickUp, from discovery to go-live support.
• Monitor adoption, stakeholder engagement, and account health to promote long-term success.
• Map current-state vs future-state processes; drive optimizations and create scalable templates.
• Drive AI enablement and deploy custom workflow Agents tied to customer use cases.
• Act as technical partner to assigned accounts, connecting adoption to business value.
• Collaborate cross-functionally with Product, Engineering, and Support to align outcomes.

Skills

Technical Acumen

AI Expertise

Consultative Discovery

Project Management

Data & Reporting

Customer Engagement

Account Ownership

Collaboration

Job description

ClickUp is seeking a Senior Technical Account Manager - Customer Success (EMEA) to act as a strategic partner and trusted advisor, blending relationship management with deep platform knowledge. You will lead onboarding, adoption, and AI-enabled workflows while driving measurable value, renewals, and expansions across enterprise customers in the EMEA region.

The role requires strong technical acumen, AI expertise, and a consultative approach to design scalable solutions.