Strategic Account Manager – AI & CX Solutions

DigitalWell; Dublin; On-site; EUR 50,000 - 75,000; Full time

Job summary

DigitalWell is hiring an Account Manager in Ireland. The role suits an experienced, well-organised, and adaptable individual with at least 5+ years in a similar role, seeking to diversify capabilities in this area.

The position requires excellent organisational skills, quick thinking, and the ability to manage multiple responsibilities. You will lead sales activities, manage client relationships, and support project handovers to delivery teams.

Qualifications

• Active listener with excellent communication and interpersonal skills.
• Strong time management and prioritisation.
• Proficient in Microsoft Office and Salesforce.
• Proven complex B2B sales experience.

Responsibilities

• Manage ongoing client relationships supporting monthly service reviews, quarterly business reviews and the contract renewal process.
• Generate sales opportunities through cross-sell/upsell into existing customer accounts.
• Work with internal and vendor teams to build solution proposals and commercial terms.
• Prepare and present sales proposal documents and presentations.
• Accurate forecasting and management of sales opportunities using CRM and other business tools.
• To achieve goals against commercial targets.
• Acting as commercial sponsor in the handover of projects to internal delivery teams.

Skills

Active listening

Communication skills

Interpersonal skills

Time management

Complex B2B sales

Tools

Microsoft Office

Salesforce

Job description

DigitalWell is hiring an Account Manager in Ireland. The role suits an experienced, well-organised, and adaptable individual with at least 5+ years in a similar role, seeking to diversify capabilities in this area.

The position requires excellent organisational skills, quick thinking, and the ability to manage multiple responsibilities. You will lead sales activities, manage client relationships, and support project handovers to delivery teams.