Account Manager

DigitalWell; Dublin; On-site; EUR 50,000 - 75,000; Full time

Job summary

DigitalWell is hiring an Account Manager in Ireland. The role suits an experienced, well-organised, and adaptable individual with at least 5+ years in a similar role, seeking to diversify capabilities in this area.

The position requires excellent organisational skills, quick thinking, and the ability to manage multiple responsibilities. You will lead sales activities, manage client relationships, and support project handovers to delivery teams.

Qualifications

• Active listener with excellent communication and interpersonal skills.
• Strong time management and prioritisation.
• Proficient in Microsoft Office and Salesforce.
• Proven complex B2B sales experience.

Responsibilities

• Manage ongoing client relationships supporting monthly service reviews, quarterly business reviews and the contract renewal process.
• Generate sales opportunities through cross-sell/upsell into existing customer accounts.
• Work with internal and vendor teams to build solution proposals and commercial terms.
• Prepare and present sales proposal documents and presentations.
• Accurate forecasting and management of sales opportunities using CRM and other business tools.
• To achieve goals against commercial targets.
• Acting as commercial sponsor in the handover of projects to internal delivery teams.

Skills

Active listening

Communication skills

Interpersonal skills

Time management

Complex B2B sales

Tools

Microsoft Office

Salesforce

Job description

About DigitalWell

DigitalWell is an award-winning technology company specialising in cloud communications, customer experience, and AI-driven solutions. We help organisations transform the way they communicate, collaborate, and serve their customers through innovative, secure, and scalable technologies that deliver real business impact.

Our people are at the heart of our success, and our values are fundamental to who we are and how we work. We are passionate about what we do, we work hard to achieve success, we treat everyone with respect, and we always deliver for our customers. These values guide our decisions, shape our culture, and inspire us to go above and beyond every day.

Role Summary

We currently have an opportunity for the role of Account Manager. The role is suited to an experienced, well organised, adaptable, and enthusiastic individual with at least 5+ years’ experience in a similar role and is looking to diversify their capabilities in this area.

The position requires excellent organisational skills, quick thinking, and the ability to manage multiple and diverse responsibilities. The candidate should ideally have experience working in a busy environment, excellent office administration management experience and be highly computer literate. This person would be responsible for a variety of leadership support and would also have responsibility for meeting management, office & project management, and other administrative tasks.

This role requires a high degree of independent, strategic thinking and execution as well as strong communication skills and a sense of ownership.

Responsibilities:

• Manage on-going client relationships supporting monthly service reviews, quarterly business reviews and the contract renewal process.
• The generation of sales opportunities through cross-sell/upsell into existing customer accounts
• Working with internal and vendor teams to build solution proposals and commercial terms
• Preparation and presentation of sales proposal documents and presentations
• Accurate forecasting and management of sales opportunities using CRM and other business tools
• To achieve goals against commercial targets
• Acting as commercial sponsor in the handover of projects to internal delivery teams

Requirements and skills:

• An active listener with excellent communication and interpersonal skills
• A good time manager that can qualify, plan and prioritise what to work on
• Proficient computer skills (particularly Microsoft and Salesforce)
• Proven complex, solutions sales experience

Experience:

• At least 5 years’ experience selling and managing complex business to business sales.
• Industry knowledge in one or more of Customer Experience, Contact Centre Solutions, AI Powered Communications or Secure Connectivity.
• Experience of dealing with senior internal and external / customer stakeholders