Senior Strategic Technical Account Manager - AI Enablement

ClickUp; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

ClickUp is seeking a Senior Technical Account Manager, Strategic Services in Ireland to partner with strategic customers as they implement, expand, and mature their use of ClickUp. This role blends customer leadership, technical problem solving, and practical change management.

You will lead complex implementations, guide adoption across multiple stakeholders, and identify automation and AI opportunities to deliver measurable business value.

Qualifications

• Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, Implementation Consulting, or a closely related function.
• Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders.
• Strong workflow and process design instincts, including the ability to translate ambiguous business needs into scalable solutions.
• Excellent customer communication skills, including confidence with both hands-on operators and executive stakeholders.
• Strong judgment in ambiguous environments, with the ability to prioritize, simplify complexity, and keep momentum through change.
• A clear ownership mindset and track record of driving outcomes rather than operating reactively.

Responsibilities

• Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization.
• Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp.
• Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units.
• Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down.

Job description

ClickUp is seeking a Senior Technical Account Manager, Strategic Services in Ireland to partner with strategic customers as they implement, expand, and mature their use of ClickUp. This role blends customer leadership, technical problem solving, and practical change management.

You will lead complex implementations, guide adoption across multiple stakeholders, and identify automation and AI opportunities to deliver measurable business value.