Store Team Lead & Customer Experience Coach

Centra; Westport; On-site; EUR 32,000 - 40,000; Full time

Job summary

Centra is seeking a store leader in Westport, Ireland, to manage and motivate the team, ensuring efficient store operations and delivering excellent customer service.

The ideal candidate will have 2 years of customer service facing experience, ability to work in a fast-paced environment, and strong organizational and delegation skills to support the team and maintain high standards in rotation and merchandising.

Qualifications

• 2 years of customer service facing experience is desirable.
• Ability to work in a fast-paced environment and multitask under pressure.
• Ability to organise work, delegate responsibilities and support team members.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude.
• Set the standard for rotation, merchandising and facing off.
• Assist in induction, training and development of employees.
• Deal with customer queries efficiently, professionally and in line with store policy.
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service

Team leadership

Multitasking

Organizational skills

Job description

Centra is seeking a store leader in Westport, Ireland, to manage and motivate the team, ensuring efficient store operations and delivering excellent customer service.

The ideal candidate will have 2 years of customer service facing experience, ability to work in a fast-paced environment, and strong organizational and delegation skills to support the team and maintain high standards in rotation and merchandising.