Store Leadership & Customer Experience Coach

Centra; Ireland; On-site; EUR 35,000 - 48,000; Full time

Job summary

Centra in Ireland is seeking a Store Manager/Team Leader to oversee daily store operations and ensure excellent customer service. You will lead a team, delegate tasks, and maintain efficient rotas and merchandising, while supporting colleagues in a fast-paced retail environment.

The role focuses on brand values, teamwork, and a proactive attitude, with emphasis on customer queries and adopting new ways of working in a busy Centra store.

Qualifications

• 2 years' experience in a customer service facing role is desirable
• Ability to work as part of a team in a fast-paced environment, ability to multi task under pressure
• Ability to organise work, delegate responsibilities and support team members in the store.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace
• Set the standard for other employees in relation to rotation, merchandising and facing off
• Assist in the induction, training and development of employees
• Deal with all customer queries efficiently, professionally and consistent with store policy
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service

Team leadership

Multitasking

Communication

Job description

Centra in Ireland is seeking a Store Manager/Team Leader to oversee daily store operations and ensure excellent customer service. You will lead a team, delegate tasks, and maintain efficient rotas and merchandising, while supporting colleagues in a fast-paced retail environment.

The role focuses on brand values, teamwork, and a proactive attitude, with emphasis on customer queries and adopting new ways of working in a busy Centra store.