Store Operations Lead — Grocery & Customer Experience

Centra; Limerick; On-site; EUR 32,000 - 42,000; Full time

Job summary

Centra in Limerick is seeking a Store Manager to keep the shop running smoothly, deliver excellent customer service and maintain a fresh food offering in a clean environment.

You will lead a team, drive sales targets and KPIs, manage stock and planograms, and promote Centra brand values in a fast-paced retail setting. The role requires strong communication and a hands-on leadership style.

Qualifications

• 2 years experience in a relevant position is desirable.
• Good knowledge of Microsoft Office (Excel, Word)
• Experience balancing cash/tills
• Highly driven with a strong work ethic
• An understanding of how to achieve KPIs and targets
• Commerciality and brand awareness
• Passion for grocery retail
• Thrive in a fast-paced working environment.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
• Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager
• Implement planograms correctly and ensure the correct range is in place in store
• Merchandise and present the store to the highest standard
• Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace
• Ability to develop and promote good communication between employees and management in a safe, respectful and inclusive environment
• Support Store Manager in the development and training of the team and in ensuring the smooth running of the store
• Manage employee performance, giving regular feedback, recognition and encouragement
• Deal with all customer queries efficiently, professionally and consistent with store policy
• Understand achieving margins in all departments
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service

Sales target achievement

Team leadership

Cash handling

KPI tracking

Microsoft Excel

Tools

Microsoft Excel

Microsoft Word

Job description

Centra in Limerick is seeking a Store Manager to keep the shop running smoothly, deliver excellent customer service and maintain a fresh food offering in a clean environment.

You will lead a team, drive sales targets and KPIs, manage stock and planograms, and promote Centra brand values in a fast-paced retail setting. The role requires strong communication and a hands-on leadership style.