Store Team Lead & Customer Experience Champion

Centra; Munster; On-site; EUR 28,000 - 36,000; Full time

Job summary

Centra in Ireland is seeking a Store Supervisor to lead and motivate the team, ensuring the store operates efficiently and delivers excellent customer service at all times. The role focuses on coordinating daily duties, maintaining standards, and supporting colleagues in a fast-paced retail environment.

You will work as part of a team, delegate responsibilities, help with induction and training, and handle customer queries with professionalism.

Qualifications

• 2 years’ experience in a customer service facing role is desirable.
• Ability to work as part of a team in a fast-paced environment, ability to multi task under pressure
• Ability to organise work, delegate responsibilities and support team members in the store.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace
• Set the standard for other employees in relation to rotation, merchandising and facing off
• Assist in the induction, training and development of employees
• Deal with all customer queries efficiently, professionally and consistent with store policy
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service experience

Team leadership

Multitasking

Organisational skills

Delegation

Job description

Centra in Ireland is seeking a Store Supervisor to lead and motivate the team, ensuring the store operates efficiently and delivers excellent customer service at all times. The role focuses on coordinating daily duties, maintaining standards, and supporting colleagues in a fast-paced retail environment.

You will work as part of a team, delegate responsibilities, help with induction and training, and handle customer queries with professionalism.