Store Team Leader: Customer Experience & Training

Centra; Limerick; On-site; EUR 28,000 - 36,000; Full time

Job summary

Centra in Limerick is seeking a store supervisor to lead and motivate the team, ensuring excellent customer service and smooth store operation. You will manage daily running, support colleagues, and uphold Centra brand-values such as Proud, Energetic, Imaginative and Community-Based, while delivering on customer queries and maintaining high standards of presentation.

Experience in customer service and teamwork is desirable, with 2 years in a front-line role and the ability to multi-task in a

Qualifications

• 2 years of experience in a customer service facing role.
• Ability to work as part of a team in a fast-paced environment and multitask under pressure.
• Ability to organise work, delegate responsibilities and support team members in the store.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace
• Set the standard for other employees in relation to rotation, merchandising and facing off
• Assist in the induction, training and development of employees
• Deal with all customer queries efficiently, professionally and consistent with store policy
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service

Teamwork

Multitasking

Delegation

Job description

Centra in Limerick is seeking a store supervisor to lead and motivate the team, ensuring excellent customer service and smooth store operation. You will manage daily running, support colleagues, and uphold Centra brand-values such as Proud, Energetic, Imaginative and Community-Based, while delivering on customer queries and maintaining high standards of presentation.

Experience in customer service and teamwork is desirable, with 2 years in a front-line role and the ability to multi-task in a