Store Team Leader & Customer Service Champion

Centra; Mell; On-site; EUR 28,000 - 36,000; Full time

Job summary

Centra Mell in Drogheda, Ireland, is seeking a Supervisory professional to lead a team, ensure efficient store operations and consistently deliver outstanding customer service.

You will motivate staff, organise daily tasks, support training, handle customer queries with professionalism, and promote Centra values in a fast‑paced retail environment. The ideal candidate will have strong communication, teamwork and delegation skills, with a proactive approach to improving store performance.

Qualifications

• 2 years' experience in a customer service facing role is desirable.
• Excellent communication skills.
• The ability to work as part of a team in a fast-paced environment, ability to multi task under pressure.
• The ability to organise work, delegate responsibilities and support team members in the store.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace
• Set the standard for other employees in relation to rotation, merchandising and facing off
• Assist in the induction, training and development of employees
• Deal with all customer queries efficiently, professionally and consistent with store policy
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service

Communication

Teamwork

Organization & delegation

Job description

Centra Mell in Drogheda, Ireland, is seeking a Supervisory professional to lead a team, ensure efficient store operations and consistently deliver outstanding customer service.

You will motivate staff, organise daily tasks, support training, handle customer queries with professionalism, and promote Centra values in a fast‑paced retail environment. The ideal candidate will have strong communication, teamwork and delegation skills, with a proactive approach to improving store performance.