Store Team Lead - Customer Experience Champion

Centra; Portmarnock; On-site; EUR 35,000 - 42,000; Full time

Job summary

Centra in Portmarnock, Co Dublin, is seeking a dedicated Supervisor to lead and motivate the team while ensuring excellent customer service and efficient store operations. The role emphasizes team leadership, training, and upholding Centra brand values in a fast-paced retail environment.

The successful candidate will manage daily duties, assist in induction and development, and handle customer queries professionally in line with store policy.

Qualifications

• Excellent communication skills.
• Ability to work as part of a team in a fast-paced environment.
• Ability to multi task under pressure.
• Ability to organise work, delegate responsibilities and support team members in the store.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace.
• Set the standard for other employees in relation to rotation, merchandising and facing off.
• Assist in the induction, training and development of employees.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Engage with new initiatives and embrace new ways of working.

Skills

Communication skills

Teamwork

Multi-tasking under pressure

Organisational skills

Customer service experience

Job description

Centra in Portmarnock, Co Dublin, is seeking a dedicated Supervisor to lead and motivate the team while ensuring excellent customer service and efficient store operations. The role emphasizes team leadership, training, and upholding Centra brand values in a fast-paced retail environment.

The successful candidate will manage daily duties, assist in induction and development, and handle customer queries professionally in line with store policy.