Customer Experience Specialist

Centra; Municipal District of Macroom; On-site; EUR 25,000 - 32,000; Full time

Job summary

Centra in Ireland is seeking a customer-focused team member to help ensure a positive and inviting shopping experience. You will interact with customers with pride, knowledge and care to inspire shoppers throughout their visit.

You will contribute by merchandise shelving, addressing queries efficiently, and upholding Centra brand values while embracing new initiatives in a fast-paced environment.

Qualifications

• The ideal candidate will have excellent communication skills.
• Ability to engage with and prioritise customer needs.
• Strong attention to detail, organised and flexible.
• Ability to use own initiative and work as part of a team in a fast-paced environment.
• Customer driven; previous customer service experience is an advantage.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Merchandise shelves, ensuring that all areas of the store are presented to the highest standard.
• Engage with new initiatives and embrace new ways of working.

Skills

Excellent communication skills

Customer needs prioritization

Attention to detail

Initiative & teamwork

Customer driven

Experience in customer service

Job description

Centra in Ireland is seeking a customer-focused team member to help ensure a positive and inviting shopping experience. You will interact with customers with pride, knowledge and care to inspire shoppers throughout their visit.

You will contribute by merchandise shelving, addressing queries efficiently, and upholding Centra brand values while embracing new initiatives in a fast-paced environment.