Shift Lead: Store Ops, Customer Experience & Safety

B&Q Limited; Naas; On-site; EUR 30,000 - 41,000; Full time

Benefits offered by this job

Pension scheme

ShareSave options

7 weeks holiday

Employee Assistance Programme

Shopping discounts

Wellbeing benefits

Job summary

B&Q Naas is seeking a Shift Lead to oversee daily store operations, ensuring a safe and welcoming environment for customers and colleagues alike. You will manage shift activity to deliver excellent service and oversee team deployment to maximise productivity.

We value a proactive, customer-driven mindset and the ability to sustain energy and motivation across the team, while maintaining safety and compliance throughout the shift.

Qualifications

• Passion for helping customers and doing the right thing.
• Ability to view store operations broadly, not limited to one area.
• Safety-minded with eye for daily compliance.
• Enjoy interacting with colleagues and working in a team.
• Bring energy daily and motivate others.
• Autonomy to make customer-focused decisions at pace.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations run smoothly.
• Deploy colleagues effectively to maximise service during your shift.
• Be the first point of contact for customers and staff.
• Ensure stores are safe at all times.

Skills

Customer focus

Teamwork

Safety awareness

Decision making

Job description

B&Q Naas is seeking a Shift Lead to oversee daily store operations, ensuring a safe and welcoming environment for customers and colleagues alike. You will manage shift activity to deliver excellent service and oversee team deployment to maximise productivity.

We value a proactive, customer-driven mindset and the ability to sustain energy and motivation across the team, while maintaining safety and compliance throughout the shift.