Shift Lead: Store Operations & Customer Service

Marks & Spencer Plc; Roebuck; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Colleague discount

Holiday entitlement

Discretionary bonus schemes

Pension and Life Assurance

Maternity pay

WorkLife options (4-day week/9-dayfort

Induction and training programs

Wellbeing support (Virtual GP)

Volunteer day

Job summary

Marks & Spencer Plc is seeking a Full-time Shift Lead in Ireland to oversee the fill operation and lead the floor in the absence of the Colleague Manager. You will coach colleagues, allocate resources for fast checkout, and ensure a clean, safe, well-presented store.

You will be a key holder, manage opening/closing tasks, and support nearby stores as required. A strong focus on customer service and operating excellence is essential, with opportunities for development and a comprehensive benefits

Qualifications

• Good level of digital capability and ability to use relevant systems.
• Current working knowledge of VM principles.
• Good communicator with ability to build relationships within a team.
• Knowledge of legal requirements for customer-facing roles and duty management.
• Maintain high presentation standards, attention to detail and on-time delivery.
• Ability to interpret data relevant to the role and respond to insights.
• Demonstrates flexibility and adaptability to change.

Responsibilities

• Lead the fill operation to prepare a ready-to-trade sales floor and coordinates resources to Serve, Sell and Fill.
• Coach colleagues on One Best Way and drive productivity for store readiness.
• Allocate resources to deliver a quick payment experience at the till.
• Ensure daily operational processes are implemented efficiently across all store areas at the right times.
• Coordinate the team to maintain a clean, safe and well-presented store.
• Support the Colleague Managers by sharing observations to drive high performance.
• Be a key holder and answer call outs as required, including opening and closing tasks and cash handling.
• Support nearby stores when required and escalate issues to Helpdesks as needed.

Skills

Digital capability

VM principles

Communication

Legal knowledge

Presentation standards

Data interpretation

Flexibility

Job description

Marks & Spencer Plc is seeking a Full-time Shift Lead in Ireland to oversee the fill operation and lead the floor in the absence of the Colleague Manager. You will coach colleagues, allocate resources for fast checkout, and ensure a clean, safe, well-presented store.

You will be a key holder, manage opening/closing tasks, and support nearby stores as required. A strong focus on customer service and operating excellence is essential, with opportunities for development and a comprehensive benefits