Shift Lead: Store Ops & Customer Experience

Marks and Spencer; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

20% colleague discount across products

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Full maternity pay for 26 weeks

WorkLife options (4-day week / 9-day)

Structured induction and training

Wellbeing support and Virtual GP

Volunteer day for charity

Job summary

Marks & Spencer in Ireland seeks a full-time Shift Lead to manage floor readiness, open/close duties, and supervise colleagues to ensure a seamless customer experience. You will coach teams, optimize store operations, and uphold M&S standards across the trading day.

The role emphasizes leadership, high presentation standards, and a proactive approach to operational excellence, with a focus on teamwork and service quality in a busy retail environment.

Qualifications

• Good level of digital capability and ability to use relevant systems.
• Strong communication skills and teamwork ability.
• Knowledge of VM principles and store operations.
• Understanding of legal duties for duty managing.
• Attention to presentation standards and punctual delivery.
• Adaptability to changing store conditions and shifts.

Responsibilities

• Lead the fill operation to ensure a sale-ready sales floor.
• Coach colleagues on best practices and drive productivity for opening.
• Allocate resources for fast payment experiences.
• Ensure daily operational processes run efficiently across store areas.
• Coordinate team to maintain a clean, safe and well-presented store.
• Foster an inclusive, positive team atmosphere and deliver customer service excellence.
• Support Colleague Managers with observations to drive performance.
• Assist nearby stores if needed and act as key holder for call-outs.
• Handle opening/closing tasks, vehicle receipt, temperature checks, Helpdesk logging, cash handling, and peripheral hours compliance.

Skills

Digital skills

Communication

VM principles

Legal knowledge (duty managing)

Attention to detail

Flexibility

Data interpretation

Team leadership

Job description

Marks & Spencer in Ireland seeks a full-time Shift Lead to manage floor readiness, open/close duties, and supervise colleagues to ensure a seamless customer experience. You will coach teams, optimize store operations, and uphold M&S standards across the trading day.

The role emphasizes leadership, high presentation standards, and a proactive approach to operational excellence, with a focus on teamwork and service quality in a busy retail environment.