Store Shift Lead: Customer Experience & Ops

Marks and Spencer; Ireland; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

20% discount

Holiday entitlement

Discretionary bonus

Pension scheme

Maternity pay

WorkLife options

Induction and training

Employee discounts

Wellbeing support

Volunteer day

Job summary

Marks & Spencer is seeking a Full-time Shift Lead in Ireland to manage daily opening and closing activities, lead fill operations, and coach colleagues for productivity. You will ensure a clean, safe store and deliver a quick payment experience while maintaining strong customer service standards.

The role requires flexibility for opening and closing times, key-holder responsibilities, and collaboration with nearby stores as needed. A supportive benefits package accompanies the position.

Qualifications

• Good level of digital capability and can access and utilise relevant systems.
• Good knowledge of the commercial operation, brilliant basics and operational excellence.
• Current working knowledge of all VM principles.
• A good communicator with the ability to build relationships and work within a team.
• A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
• Maintain high presentation standards, attention to detail and deliver on time, right first time.
• Interpret data relevant to the role.
• Demonstrates flexibility and adaptability to change.

Responsibilities

• Lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill and to lead the floor in the absence of the Colleague Manager.
• Coach colleagues on One Best Way and driving productivity in readiness for store opening.
• Allocate resource effectively to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across all areas of the store, at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Play their part in creating a great team atmosphere that is inclusive of everyone.
• Role model for great Customer Service.
• Role model the M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Responsible for being a key holder and answering call outs as required.
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Skills

Digital capability

Commercial operations

VM principles

Communication

Legal requirements

Presentation standards

Data interpretation

Flexibility

Job description

Marks & Spencer is seeking a Full-time Shift Lead in Ireland to manage daily opening and closing activities, lead fill operations, and coach colleagues for productivity. You will ensure a clean, safe store and deliver a quick payment experience while maintaining strong customer service standards.

The role requires flexibility for opening and closing times, key-holder responsibilities, and collaboration with nearby stores as needed. A supportive benefits package accompanies the position.