Shift Lead: Store Ops & Customer Service Coach

Marks & Spencer Plc; Roebuck; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Colleague discount

Holiday entitlement

Discretionary bonus schemes

Pension scheme

Wellbeing support

Job summary

Marks & Spencer Plc is seeking a Shift Lead for a full-time role in Ireland. You will lead the fill operation, coordinate resources to keep the sales floor ready to trade, and act as floor lead in the absence of the Colleague Manager.

Expect to coach colleagues on One Best Way and secure a smooth payment experience while maintaining a clean, safe store environment. You will embody M&S behaviours, support duty management, and assist nearby stores when required.

Qualifications

• Good digital capability and access to relevant systems.
• Knowledge of commercial operations and operational excellence.
• Current knowledge of VM principles.
• Strong communication and teamwork abilities.
• Knowledge of legal requirements for customer assistant and duty manager.

Responsibilities

• Lead the fill operation and coordinate resources to Serve, Sell and Fill.
• Coach colleagues on One Best Way and drive productivity for store readiness.
• Allocate resources for quick payment experience.
• Ensure daily operational processes are implemented efficiently.
• Coordinate team to deliver a clean, safe and well-presented store.
• Role model for customer service and M&S behaviours.
• Support Colleague Managers with observations to drive performance.
• Support nearby stores if needed.
• Be a key holder and respond to call outs.
• Oversee opening/closing duties, vehicle receipt, temperature controls, issue logging, cash handling and TSL compliance in peripheral hours.

Skills

Digital literacy

Operational excellence

VM principles

Communication

Data interpretation

Flexibility

Teamwork

Job description

Marks & Spencer Plc is seeking a Shift Lead for a full-time role in Ireland. You will lead the fill operation, coordinate resources to keep the sales floor ready to trade, and act as floor lead in the absence of the Colleague Manager.

Expect to coach colleagues on One Best Way and secure a smooth payment experience while maintaining a clean, safe store environment. You will embody M&S behaviours, support duty management, and assist nearby stores when required.