Shift Lead — Customer-Centric Store Leader

B&Q; Naas; On-site; EUR 30,000 - 41,000; Full time

Benefits offered by this job

Award-winning pension scheme

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7 weeks holiday

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits and lots

Job summary

B&Q Naas is seeking a Shift Lead to oversee store operations during your shift, ensuring a safe, welcoming environment for colleagues and customers from early morning to late evening.

The role focuses on deploying colleagues effectively, delivering great customer service, and maintaining store safety, with a permanent contract and a comprehensive benefits package including pension and seven weeks holiday.

Qualifications

• Passionate about customers and doing the right thing for them.
• Want to see the bigger picture beyond a single area of the store.
• Safety conscious with an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Skills

Customer-first

Global view

Safety-conscious

Team player

Energetic

Autonomous decision-making

Job description

B&Q Naas is seeking a Shift Lead to oversee store operations during your shift, ensuring a safe, welcoming environment for colleagues and customers from early morning to late evening.

The role focuses on deploying colleagues effectively, delivering great customer service, and maintaining store safety, with a permanent contract and a comprehensive benefits package including pension and seven weeks holiday.