Shift Lead: Store Operations & Customer Experience

M&S Careers; Clonmel; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

20% discount for colleagues and their家

Competitive holiday entitlement

Discretionary bonus schemes

Pension scheme and Life Assurance

Maternity pay

WorkLife options

Tailored induction and training

Wellbeing support

Volunteer day

Job summary

Marks & Spencer Plc in Ireland seeks a Shift Lead to manage fill operations, lead the floor in the absence of the Colleague Manager, and ensure the store is ready to trade. You will coach colleagues on One Best Way, allocate resources for quick payment experiences, and oversee opening/closing tasks, housekeeping, and safety.

The role emphasizes a strong customer service focus and inclusive team spirit. The position offers opportunities to develop within a dynamic, customer‑centric retail

Qualifications

• Good level of digital capability and ability to access relevant systems.
• Strong knowledge of commercial operation, basics and operational excellence.
• Current working knowledge of VM principles in retail environments.
• Effective communicator with ability to build relationships and work in a team.
• Understanding of legal requirements related to customer service and duty management.
• Maintain high presentation standards, attention to detail and timely delivery.
• Ability to interpret data relevant to the role.
• Demonstrates adaptability to change.

Responsibilities

• Lead the fill operation and coordinate resources to keep the store ready to trade.
• Coach colleagues on One Best Way and drive productivity for opening.
• Allocate resources to deliver a quick, smooth payment experience.
• Ensure daily operational processes are implemented efficiently across store areas at the right times.
• Coordinate the team to maintain a clean, safe and well-presented store.
• Model great customer service and M&S behaviours.
• Support Colleague Managers by sharing observations to drive high performance.
• Be a key holder and respond to calls, including opening/closing tasks and incident logging.

Skills

Digital capability

Commercial operations knowledge

VM principles

Communication

Legal requirements

Presentation standards

Data interpretation

Flexibility

Job description

Marks & Spencer Plc in Ireland seeks a Shift Lead to manage fill operations, lead the floor in the absence of the Colleague Manager, and ensure the store is ready to trade. You will coach colleagues on One Best Way, allocate resources for quick payment experiences, and oversee opening/closing tasks, housekeeping, and safety.

The role emphasizes a strong customer service focus and inclusive team spirit. The position offers opportunities to develop within a dynamic, customer‑centric retail