Service Manager - Ireland

Johnson Controls, Inc.; Dublin; Hybrid; EUR 85,000 - 110,000; Full time

Benefits offered by this job

Company car

Laptop and mobile

Private healthcare

Pension

Life assurance

EAP and cycle-to-work

Johnson Controls discounts

Ongoing training and development

Job summary

Johnson Controls in Ireland is seeking a Service Manager to lead a team of field-line managers and field-based service engineers across Dublin, Cork, and wider Ireland. You will drive customer service excellence, manage the P&L, and hit financial targets while developing your team.

This hybrid role requires 2 days in the office and 3 days in the field, with frequent travel across Ireland. You will oversee safety, operations, and stakeholder engagement, delivering high-quality service and

Qualifications

• Proven experience leading field-based teams and delivering excellent customer service.
• Experience in fire & security, telecoms, HVAC or similar relevant industry.
• Strong people management, leadership, coaching, and engagement skills are essential.
• Flexible and adaptable to suit changing business needs.
• Commercial awareness, solution-focused, able to manage multiple priorities in a fast-paced environment.
• Skilled at engaging, influencing, and building relationships with stakeholders at all levels.
• Excellent communication, facilitation, and operational problem-solving abilities are required.
• Willingness to travel throughout Ireland as required.

Responsibilities

• Manage your team’s safety, performance and development, ensuring compliance with safety policies and delivering against customer service KPIs.
• Drive operational improvements, manage costs and revenue opportunities and lead your team to optimise individual and collective performance.
• Ensure the highest standards of customer service and operational excellence.
• Engage with internal and external stakeholders, build strong relationships, mentor and coach your team

Skills

Leadership

Customer service

People management

Stakeholder engagement

Travel willingness

Strategic thinking

Job description

Service Manager – Ireland

Dublin/Cork

What you will do

You will take a key managerial role leading a team of field-line managers & field-based service engineers. You’ll ensure exceptional customer service is delivered across your region while managing the P&L and meeting financial targets. Supporting and developing your team, you’ll drive operational performance and uphold safety standards, ensuring both individual and team success.

This role requires the successful candidate to based 2 days a week in the office and 3 days in the field. Frequent travel throughout Ireland including Belfast, Dublin, Cork & Galway is required.

How you will do it

• Manage your team’s safety, performance and development, ensuring compliance with safety policies and delivering against customer service KPIs.
• Drive operational improvements, manage costs and revenue opportunities and lead your team to optimise individual and collective performance.
• Ensure the highest standards of customer service and operational excellence.
• Engage with internal and external stakeholders, build strong relationships, mentor and coach your team
• undefined

What we look for

• Proven experience leading field-based teams and delivering excellent customer service.
• Experience in fire & security, telecoms, HVAC or similar relevant industry.
• Strong people management, leadership, coaching, and engagement skills are essential.
• Flexible and adaptable to suit changing business needs.
• Commercial awareness, solution-focused, able to manage multiple priorities in a fast-paced environment.
• Skilled at engaging, influencing, and building relationships with stakeholders at all levels.
• Excellent communication, facilitation, and operational problem-solving abilities are required.
• Willingness to travel throughout Ireland as required

What we offer

• Competitive salary plus performance bonus
• 25 days holiday plus bank holidays
• Company car, laptop and mobile
• Private healthcare, pension, life assurance, EAP, referral scheme, cycle-to-work, Johnson Controls discounts
• Ongoing professional training and development
• Inclusive, safety-first culture with access to business resource groups

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