Ireland Field Service Manager — Lead, Deliver & Grow

Johnson Controls, Inc.; Dublin; Hybrid; EUR 85,000 - 110,000; Full time

Benefits offered by this job

Company car

Laptop and mobile

Private healthcare

Pension

Life assurance

EAP and cycle-to-work

Johnson Controls discounts

Ongoing training and development

Job summary

Johnson Controls in Ireland is seeking a Service Manager to lead a team of field-line managers and field-based service engineers across Dublin, Cork, and wider Ireland. You will drive customer service excellence, manage the P&L, and hit financial targets while developing your team.

This hybrid role requires 2 days in the office and 3 days in the field, with frequent travel across Ireland. You will oversee safety, operations, and stakeholder engagement, delivering high-quality service and

Qualifications

• Proven experience leading field-based teams and delivering excellent customer service.
• Experience in fire & security, telecoms, HVAC or similar relevant industry.
• Strong people management, leadership, coaching, and engagement skills are essential.
• Flexible and adaptable to suit changing business needs.
• Commercial awareness, solution-focused, able to manage multiple priorities in a fast-paced environment.
• Skilled at engaging, influencing, and building relationships with stakeholders at all levels.
• Excellent communication, facilitation, and operational problem-solving abilities are required.
• Willingness to travel throughout Ireland as required.

Responsibilities

• Manage your team’s safety, performance and development, ensuring compliance with safety policies and delivering against customer service KPIs.
• Drive operational improvements, manage costs and revenue opportunities and lead your team to optimise individual and collective performance.
• Ensure the highest standards of customer service and operational excellence.
• Engage with internal and external stakeholders, build strong relationships, mentor and coach your team

Skills

Leadership

Customer service

People management

Stakeholder engagement

Travel willingness

Strategic thinking

Job description

Johnson Controls in Ireland is seeking a Service Manager to lead a team of field-line managers and field-based service engineers across Dublin, Cork, and wider Ireland. You will drive customer service excellence, manage the P&L, and hit financial targets while developing your team.

This hybrid role requires 2 days in the office and 3 days in the field, with frequent travel across Ireland. You will oversee safety, operations, and stakeholder engagement, delivering high-quality service and