Service and Maintenance Manager

EPS Group; Naas; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Laptop or desktop provided

Work mobile phone provided

Flexible working options

Job summary

EPS Group in Leinster, Ireland, is seeking an experienced Service Manager to lead our Service & Maintenance operations. The role focuses on shaping service delivery, guiding a skilled team, and driving continuous improvement across the department.

As part of the leadership team, you will oversee scheduling, performance management, and commercial oversight while ensuring compliance with company standards and delivering high-quality client service.

Qualifications

• Experience in a service management or operations leadership role.
• Ability to develop and implement growth strategies for a service department.
• Strong commercial acumen, capable of preparing quotations and supporting revenue growth.
• Proven people-management and coaching skills.
• Excellent communication and customer-service abilities.

Responsibilities

• Lead and develop a team of supervisors and service engineers.
• Oversee scheduling, resource planning, and workload allocation.
• Ensure high-quality service delivery and compliance with standards.
• Monitor KPIs, service performance and departmental targets.
• Manage customer relationships and handle escalations.
• Oversee job costing, invoicing, and financial tracking.

Skills

Leadership

Team development

Budgeting

Customer relationship management

KPIs and reporting

MS Office

Tools

ERP systems

Job description

Overview

We are now seeking an experienced and motivated Service Manager to lead our Service & Maintenance operations in Leinster. This is a key leadership role within a fast‑growing organisation, offering the opportunity to shape service delivery, support a skilled team and drive continuous improvement.

Role Overview

The Service Manager will oversee the day‑to‑day operations of the Leinster, Service & Maintenance Department, ensuring high‑quality service delivery, strong customer relationships, and efficient management of people, processes, and resources. You will be responsible for team leadership, scheduling, performance management, commercial oversight, and ensuring compliance with company standards.

Key Responsibilities

Strategic Leadership & Growth

• Develop and implement a clear growth strategy for the Service & Maintenance Department
• Identify new service opportunities, market trends, and areas for expansion
• Drive continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction
• Collaborate with senior management to align departmental goals with wider business objectives

Operational Leadership

• Lead, support, and develop a team of supervisors, service engineers and administrative staff
• Oversee scheduling, resource planning, and workload allocation
• Ensure service jobs, repairs, and callouts are completed safely, efficiently, and to a high standard
• Monitor KPIs, service performance, and departmental targets

Customer & Stakeholder Management

• Act as the primary point of contact for key customers
• Manage escalations, service issues, and customer expectations
• Build strong relationships with customers, suppliers, and internal teams

Commercial & Financial Oversight

• Ensure accurate job costing, invoicing, and financial tracking
• Review engineer reports, quotations, and service documentation
• Support budget planning, forecasting, and cost control
• Identify opportunities for service growth and efficiency improvements

Compliance & Quality

• Ensure adherence to health & safety, environmental, and quality standards
• Maintain accurate records, documentation, and reporting
• Drive continuous improvement initiatives across the department

Essential Skills & Experience

• Proven experience in a service management or operations leadership role
• Experience in developing, implementing, or contributing to departmental growth strategies
• Strong commercial acumen, including the ability to prepare quotations for new business, assess job costs, and support revenue growth
• Strong people‑management and team‑development skills
• Excellent communication and customer‑service abilities
• Strong organisational skills with the ability to prioritise and manage multiple demands
• Proficiency in Microsoft Office

Desirable

• Experience in the water, wastewater, or environmental services sector
• Familiarity with Municipal, Industrial, and Commercial markets in Ireland
• Technical qualifications or background in engineering, utilities, mechanical/electrical services, or a related technical field
• Experience working with key customers, such as Uisce Eireann, is an advantage
• Knowledge of service/ERP systems

Compensation Package

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• CPD accredited employer
• A collaborative and supportive work environment
• Laptop or desktop and work mobile phone provided
• Flexible working options, dependent on location and role requirements
• See company website for more information on the benefits of working in EPS Group

We welcome speculative applications from individuals of all levels.

Equal Opportunity Statement

EPS Group is an equal opportunities employer.