Technical Maintenance Manager

Xenon Building Technology; Carlow; On-site; EUR 60,000 - 90,000; Full time

Job summary

Xenon Building Technology Ltd is seeking a Maintenance Manager based in our Carlow office to lead a team delivering preventative and reactive maintenance for fire, security and life-safety systems across Ireland.

You will ensure maintenance plans meet SLAs, contractual obligations and industry standards while driving customer satisfaction and growth of maintenance and monitoring services. The role requires Ireland-based work and a strong leadership background.

Qualifications

• Minimum five years in a Maintenance Manager or similar leadership role.
• Strong technical understanding of security, CCTV, access control, fire alarm and life safety systems.
• Proven experience managing service engineers, maintenance contracts and SLAs.
• Strong commercial awareness and customer relationship management skills.
• Excellent leadership, communication and organisational abilities.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Full clean driving licence.
• Experience with Simpro or JobLogic is advantageous.
• Knowledge of Irish security, fire alarm, emergency lighting and health & safety standards.

Responsibilities

• Take overall responsibility for the operational and commercial performance of the maintenance division.
• Lead, mentor and develop a team of service engineers and support staff.
• Ensure all contracted systems are maintained within required service intervals, SLAs and relevant industry standards.
• Plan engineer resources and workloads to deliver preventative and reactive maintenance services nationwide.
• Monitor engineer utilisation, productivity, response times and service performance.
• Conduct site surveys and prepare maintenance quotations, contract renewals and service proposals.
• Manage customer relationships and act as the primary escalation point for service-related issues.
• Support growth of recurring maintenance and monitoring revenue through contract renewals, service upgrades and additional opportunities.
• Monitor departmental KPIs, forecasting, resource planning and contract performance.
• Assist with maintenance tenders, service proposals and business development activities.
• Oversee subcontractor performance, compliance and service delivery.
• Drive continuous improvement across service delivery, quality, health & safety and customer satisfaction.

Skills

Leadership

Maintenance management

Security systems knowledge

Contract management

Customer relationship management

MS Office

Tools

Simpro

JobLogic

Job description

Only candidates currently based in Ireland, with right to live and work without a work permits, will be considered. This role does not qualify for work permit sponsorship.

Established in 2009, Xenon Building Technology Ltd is a leading provider of security, life safety and electrical solutions across Ireland. We design, install, maintain and monitor a wide range of systems including CCTV, access control, intruder alarms, fire detection, emergency lighting, gate automation and electrical compliance services.

Supporting clients across both the public and private sectors, we deliver nationwide installation and maintenance services through a team of skilled engineers, project managers and support staff. As our business continues to grow, we are committed to investing in our people, maintaining high technical standards and delivering exceptional service to our customers.

With continued growth and expansion, we’re now looking to welcome a Maintenance Manager, based in our Carlow office, to take overall responsibility

The successful candidate will lead a team of engineers delivering preventative and reactive maintenance services across fire alarm systems, emergency lighting, CCTV, access control, intruder alarms, gate automation and electrical compliance services nationwide.

The role will be responsible for ensuring systems are maintained within required service periods, contractual obligations, service level agreements (SLAs) and applicable industry standards, while maintaining high levels of customer satisfaction and supporting the continued growth of the maintenance and monitoring business.

Key Responsibilities

• Take overall responsibility for the operational and commercial performance of the maintenance division.
• Lead, mentor and develop a team of service engineers and support staff.
• Ensure all contracted systems are maintained within required service intervals, SLAs and relevant industry standards.
• Plan engineer resources and workloads to deliver preventative and reactive maintenance services nationwide.
• Monitor engineer utilisation, productivity, response times and service performance.
• Conduct site surveys and prepare maintenance quotations, contract renewals and service proposals.
• Manage customer relationships and act as the primary escalation point for service-related issues.
• Support the growth of recurring maintenance and monitoring revenue through contract renewals, service upgrades and additional opportunities.
• Monitor departmental KPIs, forecasting, resource planning and contract performance.
• Assist with maintenance tenders, service proposals and business development activities.
• Oversee subcontractor performance, compliance and service delivery.
• Drive continuous improvement across service delivery, quality, health & safety and customer satisfaction.

What we are looking for

• Minimum 5 years' experience in a Maintenance Manager, Service Manager or similar leadership role.
• Strong technical understanding of security, CCTV, access control, fire alarm and life safety systems.
• Proven experience managing service engineers, maintenance contracts and service level agreements.
• Strong commercial awareness and customer relationship management skills.
• Excellent leadership, communication and organisational abilities.
• Proficient in Microsoft Office applications, including Word, Excel and PowerPoint.
• Full clean driving licence.
• Experience using Simpro, Joblogic or similar service management software would be advantageous.
• Knowledge of relevant Irish security, fire alarm, emergency lighting and health & safety standards, regulations and industry best practices.
• Currently based in Ireland, with right to live and work without restriction (work visa sponsorship is not available for this position).