Service Manager - Ireland

ADT Johnson Controls Systems & Service Limited; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Company car

Private healthcare

Pension

Life assurance

EAP

Referral scheme

Cycle-to-work

Training & development

Inclusive culture

Job summary

Johnson Controls is seeking a Service Manager for Ireland (Dublin/Cork) to lead a field-based team of managers and service engineers. You will drive safety, customer service excellence, and financial performance while coordinating across multiple sites.

You will base in Ireland with a hybrid pattern: two days in the office and three days on the road, traveling across Ireland including Dublin, Cork, and surrounding regions.

Qualifications

• Proven experience leading field-based teams and delivering excellent customer service.

Responsibilities

• Lead a team of field-line managers and service engineers.
• Manage P&L and meet financial targets.
• Ensure exceptional customer service across your region.
• Travel 2 days a week to be in the office and 3 days in the field.

Skills

People management

Leadership

Coaching

Stakeholder engagement

Job description

Service Manager – Ireland Dublin/Cork

What you will do

• You will take a key managerial role leading a team of field-line managers & field-based service engineers.
• You’ll ensure exceptional customer service is delivered across your region while managing the P&L and meeting financial targets.
• Supporting and developing your team, you’ll drive operational performance and uphold safety standards, ensuring both individual and team success.
• This role requires the successful candidate to based 2 days a week in the office and 3 days in the field.
• Frequent travel throughout Ireland including Belfast, Dublin, Cork & Galway is required.

How you will do it

• Manage your team’s safety, performance and development, ensuring compliance with safety policies and delivering against customer service KPIs.
• Drive operational improvements, manage costs and revenue opportunities and lead your team to optimise individual and collective performance.
• Ensure the highest standards of customer service and operational excellence.
• Engage with internal and external stakeholders, build strong relationships, mentor and coach your team undefined

What we look for

• Proven experience leading field-based teams and delivering excellent customer service.
• Experience in fire & security, telecoms, HVAC or similar relevant industry.
• Strong people management, leadership, coaching, and engagement skills are essential.
• Flexible and adaptable to suit changing business needs.
• Commercial awareness, solution-focused, able to manage multiple priorities in a fast-paced environment.
• Skilled at engaging, influencing, and building relationships with stakeholders at all levels.
• Excellent communication, facilitation, and operational problem-solving abilities are required.
• Willingness to travel throughout Ireland as required.

What we offer

• Competitive salary plus performance bonus
• 25 days holiday plus bank holidays
• Company car, laptop and mobile
• Private healthcare, pension, life assurance, EAP, referral scheme, cycle-to-work, Johnson Controls discounts
• Ongoing professional training and development
• Inclusive, safety-first culture with access to business resource groups #AVRIL #LI-Hybrid

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.