Service Centre Administrator

Apleona UK; Dublin; Hybrid; EUR 25,000 - 35,000; Full time

Job summary

Apleona UK is seeking a Service Centre Administrator to join the Dublin 14 team. The role involves answering calls, directing messages, booking travel and coordinating maintenance tasks for the mobile team and contractors.

You will enter information into CAFM systems, run reports, handle invoicing in ELO, and support SSC processes with attention to detail and team collaboration. The role requires strong PC skills and a customer-focused approach.

Qualifications

• Experience in a fast-paced Service Desk environment is desirable.
• Knowledge of facilities administration would be an advantage.
• Excellent PC skills, especially Word and Excel, are essential.
• Good health and safety awareness.

Responsibilities

• Reception – answering phones, directing calls and taking messages.
• Booking taxis, couriers, restaurants, travel and accommodation.
• Enter all relevant information into CAFM or the required system accurately.
• Follow up and reconcile incoming documentation to support close out of open works.
• Run CAFM reports to monitor and manage work orders within SLAs.
• Process invoices assigned through ELO daily.
• Coordinate maintenance tasks for mobile team and contractors.

Skills

Fast-paced Service Desk

Team player

Attention to detail

Tools

Word

Excel

Job description

The details for the selected vacancy are shown below.

• Advert Text

  We are currently seeking a Service Centre Administrator to join our Apleona team in Dublin 14

  Working Pattern: Monday to Friday, 9am-5:30pm

  Main duties and responsibilities

  • Reception – answering phones, directing calls as appropriate and taking messages
  • Booking taxis, couriers, restaurants, travel and accommodation
  • Ensure all collated appropriate information from incoming calls, emails, mail and verbal communication is correctly and completely entered into the CAFM or appropriate system as required
  • Follow up and reconciliation of all incoming documentation and information to support effective close out of all open / outstanding works
  • Running reports on CAFM to monitor & manage work order status to keep within SLAs
  • Processing of invoices assigned through ELO on a daily basis
  • Coordination and scheduling of the maintenance tasks for the mobile team and specialist contractors for planned and reactive works
  • Working with SSC colleagues and other departments within the company to ensure all SSC processes and procedures are updated and reflect the most efficient methods in performing tasks
  • General filing of all SSC associated documentation (hard & soft) and management of the filing system to ensure a consistent and tidy system to aid the speedy retrieval of information
  • Any other duties as assigned by your line manager to include other areas of the Service Support Centre function

  Qualifications and experience

  • Experience working in a fast-paced Service Desk role environment is desirable
  • Knowledge of Facilities administration would be a distinct advantage
  • Excellent pc skills and proficiency in Word and Excel is essential
  • Awareness of good health and safety practice
  • Ability to work with and part of a team
  • Ability to plan, prioritise and work to strict deadlines
  • Good communication, interpersonal and customer service skills
  • Methodical with high level of accuracy and attention to detail
  • Flexibility

  We are looking forward to hearing from you!

  Ref. 18056