Receptionist

Apleona; Dublin; Vor Ort; EUR 26.000 - 32.000; Vollzeit

Zusammenfassung

Apleona is seeking a Receptionist/Facilities Coordinator for our site in Dublin 18. You will be responsible for welcoming clients, coordinating facilities services, and supporting maintenance and health and safety tasks.

Key duties include handling deliveries, coordinating cleaning and catering, managing PPMs, and maintaining up-to-date SOPs. A proactive, customer-focused approach and strong MS Office skills are essential.

Qualifikationen

• Excellent organisational and time management skills.
• Customer service experience with excellent communication skills.
• Confident using Microsoft Office and IT systems.

Aufgaben

• Implement permit to work system for contractors; reviewing the Cleaning Diary and logging all cleaning calls at reception.
• Handle all incoming/outgoing deliveries (couriers) and general administration.
• Upsell facilities by identifying gaps in service and reporting maintenance issues to Facilities Manager.
• Assist in Health and Safety including bell tests, floor walks, and ensuring first aid boxes are stocked.
• Coordinate/lead facilities requests from employees with up-to-date SOPs and handovers.
• Schedule PPM works and keep records of works carried out, reporting to line manager.
• Welcome clients and visitors professionally to create a welcoming atmosphere and issue access badges.
• Manage administration processes (POs, goods/services received) and work as part of a team.
• Respond to soft service calls, investigate issues, and seek speedy resolution.
• Maintain high standard of cleaning onsite and ensure reception area is tidy; manage waste storage and contractor collection.
• Liaise with cleaning team on requests; check toilets and café areas and replenish stock as needed.
• Provide janitor duties by ordering/restocking cleaning, catering, and stationery supplies.
• Set up meeting rooms and assist with catering requests per client needs.
• Demonstrate flexibility to work weekends and after hours when requested.
• Keep up-to-date records of all services, purchases and cleaning issues; report near misses and incidents.

Kenntnisse

Organisational skills

Time management

Customer service

Communication skills

Microsoft Office

Teamwork

Tools

Microsoft Office

IT systems

Jobbeschreibung

We are looking for a Receptionist/Facilities Coordinator to join the Apleona team at our site in Dublin 18.

Working pattern: Monday to Friday, 40 hours weekly.

Main Duties and Responsibilities

• Implement permit to work system for contractors; reviewing the Cleaning Diary and logging all cleaning calls at reception.
• Handling all incoming, outgoing deliveries (e.g., couriers) as well as, general administration and ad hoc projects as required.
• Upsell facilities by identifying any gaps in service and reporting any maintenance issues to Facilities Manager.
• Assist in Health and Safety including bell tests, floor walks, and ensuring first aid boxes are stocked
• Coordinate/lead the completion of facilities requests from employees while ensuring SOPs are up to date for training and anyone covering your duties receives a proper handover.
• Schedule PPM works, ensure these are completed in a timely manner, and keep accurate records of works carried out, reporting these to your line manager.
• Deliver agreed levels of Customer Service by welcoming clients and visitors in a professional manner to generate a professional and welcoming atmosphere; issue access badges for visitors and contractors.
• Effective management of administration processes (POs, goods/services received), while working as part of a team in delivering a high standard.
• Respond to soft service calls logged, investigate the nature of the issue, and seek a speedy resolution.
• Ensure a high standard of Cleaning onsite by ensuring reception is always kept tidy and checked frequently; remove wastepaper from all areas and ensure proper storage, segregation, and collection by contractors.
• Liaise with the cleaning team on specific requests and ensure the cleaning schedule is adhered to; carry out frequent checks of key areas such as toilets and the café area, tidying and replenishing stock when necessary.
• Provide Janitor Duties by ordering and restocking cleaning, catering, and stationery supplies.
• Set up Meeting Rooms and assist in Catering requests in line with client requests
• Demonstrate flexibility in working weekends and after hours when requested.
• Keep up-to-date records of all services, purchases, and cleaning issues, and completing near miss and incident reporting.

Qualifications and Experience

• Excellent organisational and time management skills.
• Strong attention to detail and ability to prioritise.
• Customer service experience with excellent communication skills.
• Confident using Microsoft Office and IT systems.
• Proactive, self-motivated, and able to work independently or as part of a team.
• Professional, flexible, and thrives in a fast-paced environment.

We are looking forward to hearing from you!