Service Centre Administrator: Fast-Paced Support & Scheduling

Apleona; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

Apleona in Dublin 14 is seeking a Service Centre Administrator to join our team. You will handle reception, answer calls, direct inquiries, and arrange taxis, couriers, travel and accommodation.

You will ensure all information from calls, emails, and mail is entered into CAFM or other systems, and you will run reports to monitor work orders against SLAs, as well as process invoices via ELO. The role requires strong MS Office skills, teamwork, and the ability to plan and meet deadlines in a

Qualifications

• Experience in a fast-paced Service Desk environment is desirable.
• Knowledge of facilities administration would be a distinct advantage.
• Excellent PC skills; proficiency in Word and Excel is essential.
• Strong communication and customer service abilities.
• Ability to work in a team and meet deadlines.

Responsibilities

• Reception – answering phones, directing calls and taking messages.
• Booking taxis, couriers, restaurants, travel and accommodation.
• Enter information from calls, emails, mail into CAFM or appropriate system.
• Follow up and reconcile incoming documentation to support open works.
• Run CAFM reports to monitor work order status within SLAs.
• Process invoices assigned through ELO daily.
• Coordinate maintenance tasks for mobile team and contractors.
• Work with SSC colleagues to keep processes updated.
• General filing of SSC documentation and tidy filing system.
• Carry out other duties as assigned by line manager.

Skills

Communication

Customer service

Teamwork

Planning & prioritising

Attention to detail

Flexibility

Health & safety awareness

Tools

Word

Excel

CAFM

ELO

Job description

Apleona in Dublin 14 is seeking a Service Centre Administrator to join our team. You will handle reception, answer calls, direct inquiries, and arrange taxis, couriers, travel and accommodation.

You will ensure all information from calls, emails, and mail is entered into CAFM or other systems, and you will run reports to monitor work orders against SLAs, as well as process invoices via ELO. The role requires strong MS Office skills, teamwork, and the ability to plan and meet deadlines in a