Service Centre Administrator

Apleona; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

Apleona in Dublin 14 is seeking a Service Centre Administrator to join our team. You will handle reception, answer calls, direct inquiries, and arrange taxis, couriers, travel and accommodation.

You will ensure all information from calls, emails, and mail is entered into CAFM or other systems, and you will run reports to monitor work orders against SLAs, as well as process invoices via ELO. The role requires strong MS Office skills, teamwork, and the ability to plan and meet deadlines in a

Qualifications

• Experience in a fast-paced Service Desk environment is desirable.
• Knowledge of facilities administration would be a distinct advantage.
• Excellent PC skills; proficiency in Word and Excel is essential.
• Strong communication and customer service abilities.
• Ability to work in a team and meet deadlines.

Responsibilities

• Reception – answering phones, directing calls and taking messages.
• Booking taxis, couriers, restaurants, travel and accommodation.
• Enter information from calls, emails, mail into CAFM or appropriate system.
• Follow up and reconcile incoming documentation to support open works.
• Run CAFM reports to monitor work order status within SLAs.
• Process invoices assigned through ELO daily.
• Coordinate maintenance tasks for mobile team and contractors.
• Work with SSC colleagues to keep processes updated.
• General filing of SSC documentation and tidy filing system.
• Carry out other duties as assigned by line manager.

Skills

Communication

Customer service

Teamwork

Planning & prioritising

Attention to detail

Flexibility

Health & safety awareness

Tools

Word

Excel

CAFM

ELO

Job description

We are currently seeking a Service Centre Administrator to join our Apleona team in Dublin 14

Working Pattern: Monday to Friday, 9am-5:30pm

Main duties and responsibilities

• Reception – answering phones, directing calls as appropriate and taking messages
• Booking taxis, couriers, restaurants, travel and accommodation
• Ensure all collated appropriate information from incoming calls, emails, mail and verbal communication is correctly and completely entered into the CAFM or appropriate system as required
• Follow up and reconciliation of all incoming documentation and information to support effective close out of all open / outstanding works
• Running reports on CAFM to monitor & manage work order status to keep within SLAs
• Processing of invoices assigned through ELO on a daily basis
• Coordination and scheduling of the maintenance tasks for the mobile team and specialist contractors for planned and reactive works
• Working with SSC colleagues and other departments within the company to ensure all SSC processes and procedures are updated and reflect the most efficient methods in performing tasks
• General filing of all SSC associated documentation (hard & soft) and management of the filing system to ensure a consistent and tidy system to aid the speedy retrieval of information
• Any other duties as assigned by your line manager to include other areas of the Service Support Centre function

Qualifications and experience

• Experience working in a fast-paced Service Desk role environment is desirable
• Knowledge of Facilities administration would be a distinct advantage
• Excellent pc skills and proficiency in Word and Excel is essential
• Awareness of good health and safety practice
• Ability to work with and part of a team
• Ability to plan, prioritise and work to strict deadlines
• Good communication, interpersonal and customer service skills
• Methodical with high level of accuracy and attention to detail
• Flexibility

We are looking forward to hearing from you!