Receptionist

Apleona; Macroom; On-site; EUR 18,000 - 25,000; Full time

Job summary

Apleona is seeking a Receptionist to join our team at the Macroom site in Co. Cork. The role runs full-time with a Monday to Thursday 8:00–16:30 and Friday 8:00–15:30 pattern.

The position involves front-of-house duties, administration, coordinating facilities tasks, and handling deliveries, with emphasis on customer service and professional conduct.

Qualifications

• Working knowledge of Microsoft Word, Excel and Outlook.
• Excellent customer service and phone manners; strong communication and interpersonal skills.
• Ability to work in a team and meet deadlines; good planning and prioritisation.
• Excellent communication and customer focus.

Responsibilities

• Implement permit to work system for contractors.
• Review the Cleaning Diary and log all calls at reception.
• Handle all incoming and outgoing deliveries (couriers).
• Perform general administration and ad hoc projects as required.
• Upsell facilities by informing the Facilities Manager of gaps in service.
• Report maintenance issues to the Facilities Manager.
• Assist in emergencies and safety tasks (bell tests, first aid supplies).
• Coordinate facilities requests from employees and keep SOPs up to date.
• Schedule PPM works and ensure timely completion.
• Keep accurate records of works and services carried out.
• Welcome clients and visitors to the office professionally.
• Issue access badges for visitors and contractors.
• Manage admin processes (POs, goods/services received).
• Maintain tidy reception and servicing areas; liaise with cleaning team.
• Ensure stock replenishment and cleaning supplies are available.

Skills

Customer service

Phone manners

Communication

Interpersonal skills

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Sleveen East, Macroom, Co. Cork, Ireland

Overview

Application

Date posted: October 05, 2026

Hourly salary: €15.5

Permanent

Full-time

At Apleona, we are currently looking for a Receptionist to join our team at our site based in Macroom, Co. Cork.

Working Pattern: Monday to Thursday (8am - 4.30pm), Fridays (8am - 3.30pm)

Main duties and responsibilities

• Implementing permit to work system for contractors.


• Reviewing the Cleaning Diary; log all cleaning calls in the diary kept at reception.


• Handling all incoming and outgoing deliveries e.g., couriers.


• General administration and taking on ad hoc projects and tasks as and when required


• Upsell facilities by making the Facilities Manager aware of any gaps in service.


• Report any maintenance issues which you notice onsite to the Facilities Manager.


• Assist in emergencies such as light leaks, spills etc and identify and report hazards and incidents.


• Assist in health and Safety including bell tests, floor walks and first aid boxes are stocked.


• Coordinates/leads the completion of facilities requests from employees.


• Ensure Standard Operating Procedures (SOP’s) are up to date for training


• Scheduling PPM works and ensures these are completed in a timely manner


• Keeping accurate records of works carried out


• Welcoming clients and visitors to the office in a professional and courteous manner


• Issuing access badges for visitors and contractors.


• Effective management of administration processes (POs goods/services received).


• Working as part of a team in delivering a high standard.


• Respond to soft service calls logged, investigate the nature of the issue, and seek a speedy resolution.


• Ensure reception is always kept tidy, ensuring to check this area frequently.


• Remove wastepaper from all areas and ensure proper storage and segregation and collection by contractors. o Liaising with cleaning team on specific requests and ensuring cleaning schedule adhered to.


• Frequent checks of key areas like toilets and café area, tidying and replenishing stock when necessary.


• Ordering and restock of cleaning, catering, and stationary supplies and replenish paper in printers.


• Set up Meeting rooms and assist in Catering requests and complete Post Room duties


• Keeping up to date records of all services and purchases and reporting these to line manager


• Keeping record of any cleaning issues onsite and reporting these to line manager


• Near miss and incident reporting

Qualifications and experience

• Working knowledge of Microsoft Word, Excel and Outlook


• Excellent customer service skills and excellent phone manner, communication, and interpersonal skills


• Ability to work with and part of a team


• Ability to plan, prioritise and work to strict deadlines
  
• Good communication and interpersonal skills with a strong customer focus