Senior Workplace Guest Experience Lead

Alternatives (Ireland); Connacht; Vor Ort; EUR 59.000 - 72.000; Vollzeit

Benefits dieser Stelle

Excellent Benefits Package

Central City Location

Zusammenfassung

Alternatives (Ireland) in Dublin is seeking a Workplace Guest Experience Manager to lead guest-centric hospitality across a premium property portfolio. You will partner with the Customer Experience team to elevate the concierge and hosting strategy, spanning amenities, events and occupier engagement.

The role requires hands-on delivery, strong planning, coordination and stakeholder management, with a focus on delivering five-star experiences on-site.

Qualifikationen

• Management-level experience within hospitality, customer / venue experience, property, workplace, event support or a similar service-led environment.
• Proven experience coordinating multiple projects, initiatives or operational workstreams.
• Strong stakeholder management skills, with the ability to build effective relationships across internal teams and external partners.
• Commercial awareness, including experience with budgets, performance reporting and monitoring operational activity.
• A customer-focused approach, with a genuine appreciation for the five-star experience and high service standards.
• A proactive and dependable working style, with the confidence to take ownership and work autonomously.

Aufgaben

• Coordinate visitor and occupier engagement initiatives and activities across the property portfolio, ensuring consistent standards of hospitality, presentation and service.
• Manage the central social media and wider occupier engagement calendars, working closely with the Events and Marketing teams.
• Support the ongoing operation, development and launch of amenities, including fitness facilities, lounges, meeting spaces and event venues.
• Monitor occupier feedback, amenity usage and programme engagement, identifying opportunities to improve the overall experience.
• Coordinate new building openings, hospitality projects and amenity launches, managing briefs, stakeholders, communications and implementation.
• Prepare monthly reports covering events, amenities, engagement, service delivery and occupier feedback.

Kenntnisse

Hospitality management

Project coordination

Stakeholder management

Budgeting & reporting

Communication skills

Autonomous working

Jobbeschreibung

Alternatives (Ireland) in Dublin is seeking a Workplace Guest Experience Manager to lead guest-centric hospitality across a premium property portfolio. You will partner with the Customer Experience team to elevate the concierge and hosting strategy, spanning amenities, events and occupier engagement.

The role requires hands-on delivery, strong planning, coordination and stakeholder management, with a focus on delivering five-star experiences on-site.