On-Site Workplace Guest Experience Lead

Alternatives; Dublin; Presencial; EUR 60.000 - 80.000; Tempo integral

Resumo da vaga

Alternatives in Dublin is seeking a Workplace Guest Experience Manager to lead hospitality and guest services across a portfolio of premium commercial properties. The role is on-site, reporting to the Director of Customer Experience, and focuses on delivering five-star experiences for occupiers and visitors.

You will manage amenities, events, and occupier engagement while coordinating with building management, facilities, and marketing teams to ensure consistent service delivery and exceptional

Qualificações

• Management-level experience in hospitality or venue experience.
• Experience coordinating multiple projects and workstreams.
• Strong stakeholder management and communication skills.

Responsabilidades

• Coordinate visitor and occupier engagement initiatives across the portfolio, ensuring consistent standards of hospitality, presentation and service.
• Manage the central social media and wider occupier engagement calendars, working closely with Events and Marketing teams.
• Support the ongoing operation, development and launch of amenities, including fitness facilities, lounges, meeting spaces and event venues.
• Monitor occupier feedback, amenity usage and programme engagement, identifying opportunities to improve the overall experience.
• Coordinate new building openings, hospitality projects and amenity launches, managing briefs, stakeholders, communications and implementation.
• Prepare monthly reports covering events, amenities, engagement, service delivery and occupier feedback.
• Maintain project plans and action trackers, while supporting budget monitoring, supplier coordination and operational reviews.
• Develop strong working relationships with building management teams, front-of-house staff, occupiers, consultants, suppliers and hospitality partners.

Conhecimentos

Hospitality management

Customer experience

Event coordination

Stakeholder management

Budget awareness

Communication skills

Descrição da vaga

Alternatives in Dublin is seeking a Workplace Guest Experience Manager to lead hospitality and guest services across a portfolio of premium commercial properties. The role is on-site, reporting to the Director of Customer Experience, and focuses on delivering five-star experiences for occupiers and visitors.

You will manage amenities, events, and occupier engagement while coordinating with building management, facilities, and marketing teams to ensure consistent service delivery and exceptional