Workplace Guest Experience Manager

Alternatives (Ireland); Connacht; On-site; EUR 59,000 - 72,000; Full time

Benefits offered by this job

Excellent Benefits Package

Central City Location

Job summary

Alternatives (Ireland) in Dublin is seeking a Workplace Guest Experience Manager to lead guest-centric hospitality across a premium property portfolio. You will partner with the Customer Experience team to elevate the concierge and hosting strategy, spanning amenities, events and occupier engagement.

The role requires hands-on delivery, strong planning, coordination and stakeholder management, with a focus on delivering five-star experiences on-site.

Qualifications

• Management-level experience within hospitality, customer / venue experience, property, workplace, event support or a similar service-led environment.
• Proven experience coordinating multiple projects, initiatives or operational workstreams.
• Strong stakeholder management skills, with the ability to build effective relationships across internal teams and external partners.
• Commercial awareness, including experience with budgets, performance reporting and monitoring operational activity.
• A customer-focused approach, with a genuine appreciation for the five-star experience and high service standards.
• A proactive and dependable working style, with the confidence to take ownership and work autonomously.

Responsibilities

• Coordinate visitor and occupier engagement initiatives and activities across the property portfolio, ensuring consistent standards of hospitality, presentation and service.
• Manage the central social media and wider occupier engagement calendars, working closely with the Events and Marketing teams.
• Support the ongoing operation, development and launch of amenities, including fitness facilities, lounges, meeting spaces and event venues.
• Monitor occupier feedback, amenity usage and programme engagement, identifying opportunities to improve the overall experience.
• Coordinate new building openings, hospitality projects and amenity launches, managing briefs, stakeholders, communications and implementation.
• Prepare monthly reports covering events, amenities, engagement, service delivery and occupier feedback.

Skills

Hospitality management

Project coordination

Stakeholder management

Budgeting & reporting

Communication skills

Autonomous working

Job description

Workplace Guest Experience Manager

Dublin | Full-time

Our client is one of Ireland's leading commercial real estate organisations, responsible for developing, managing, and enhancing some of Dublin's most recognisable workplaces and public spaces. With a strong focus on design, innovation, sustainability, and exceptional customer experiences, they are now seeking a Workplace Guest Experience Manager to join their Customer Experience Team.

This is an exciting opportunity for an experienced hospitality, customer experience or venue operations professional to take ownership of a range of initiatives across a portfolio of premium commercial properties.

Working closely with the Director of Customer Experience, the Studio Experience Manager will play a key role in bringing the concierge and hosting strategy to life, ensuring a consistent and high-quality experience for occupiers and visitors. The role spans amenity development, events, occupier engagement and operational projects, requiring someone who can move comfortably between planning, coordination and hands-on delivery.

Key Responsibilities

• Coordinate visitor and occupier engagement initiatives and activities across the property portfolio, ensuring consistent standards of hospitality, presentation and service.
• Manage the central social media and wider occupier engagement calendars, working closely with the Events and Marketing teams.
• Support the ongoing operation, development and launch of amenities, including fitness facilities, lounges, meeting spaces and event venues.
• Monitor occupier feedback, amenity usage and programme engagement, identifying opportunities to improve the overall experience.
• Coordinate new building openings, hospitality projects and amenity launches, managing briefs, stakeholders, communications and implementation.
• Prepare monthly reports covering events, amenities, engagement, service delivery and occupier feedback.
• Maintain project plans and action trackers, while supporting budget monitoring, supplier coordination and operational reviews.
• Develop strong working relationships with building management teams, front-of-house staff, occupiers, consultants, suppliers and hospitality partners.

The Ideal Candidate

• Management-level experience within hospitality, customer / venue experience, property, workplace, event support or a similar service-led environment.
• Proven experience coordinating multiple projects, initiatives or operational workstreams.
• Strong stakeholder management skills, with the ability to build effective relationships across internal teams and external partners.
• Commercial awareness, including experience with budgets, performance reporting and monitoring operational activity.
• A customer-focused approach, with a genuine appreciation for the five-star experience and high service standards.
• A proactive and dependable working style, with the confidence to take ownership and work autonomously.
• Strong written and verbal communication skills.

The Opportunity

You’ll be joining a team with an ambitious approach to customer experience, where the focus is on creating engaging, well-managed spaces and meaningful experiences for the people who use them.

This is a varied position offering the opportunity to influence how amenities, events and occupier initiatives are delivered across a high-profile commercial property portfolio.

*Please note - this is not an Event Management role!

What's on offer

• Salary: circa €65,000
• Excellent Benefits Package
• Central City Location

Please note - due to the nature of this role there is no hybrid element and a fully on-site presence is required. This is a non-negotiable element of this position.