Workplace Hospitality Experience Lead

KSB-Jones Lang LaSalle Services Ir; Dublin; On-site; EUR 35,000 - 42,000; Full time

Job summary

KSB-Jones Lang LaSalle Services Ir in Dublin is seeking an experienced Workplace Experience Ambassador to deliver exceptional client experiences across a portfolio of properties. You will welcome employees, manage inquiries, and support service delivery with a hotel-like hospitality mindset.

You will engage with service partners, ensure SLA adherence, and contribute to data reporting and events that enhance workplace experiences for clients and staff.

Qualifications

• 3-5 years minimum prior experience in hospitality, facility management, operations, and/or commercial real estate.
• Exceptional customer service skills and professionalism with a passion for hospitality.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• Excellent verbal and written communication skills with ability to communicate professionally.
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).
• Strong prioritization and time management skills with ability to work independently.

Responsibilities

• Serve as the initial point of contact for client employee inquiries, issues, troubleshooting, and feedback related to workplace services
• Spend a minimum of four hours per day welcoming employees at reception or employee entrances and conducting floor walks to ensure workspaces are properly stocked and maintained
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements and performance metrics
• Coordinate Ambassador services and ensure execution consistent with SLAs, standard processes, and professional brand image
• Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions are answered
• Support data collection, analysis, and reporting to ensure alignment with client goals and objectives
• Assist with client events and serve as training center concierge for internal and external events as needed

Skills

Hospitality

Customer service

Communication

Time management

Multitasking

Team collaboration

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

KSB-Jones Lang LaSalle Services Ir in Dublin is seeking an experienced Workplace Experience Ambassador to deliver exceptional client experiences across a portfolio of properties. You will welcome employees, manage inquiries, and support service delivery with a hotel-like hospitality mindset.

You will engage with service partners, ensure SLA adherence, and contribute to data reporting and events that enhance workplace experiences for clients and staff.