Workplace Guest Experience Manager

Alternatives; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

Alternatives in Dublin is seeking a Workplace Guest Experience Manager to lead hospitality and guest services across a portfolio of premium commercial properties. The role is on-site, reporting to the Director of Customer Experience, and focuses on delivering five-star experiences for occupiers and visitors.

You will manage amenities, events, and occupier engagement while coordinating with building management, facilities, and marketing teams to ensure consistent service delivery and exceptional

Qualifications

• Management-level experience in hospitality or venue experience.
• Experience coordinating multiple projects and workstreams.
• Strong stakeholder management and communication skills.

Responsibilities

• Coordinate visitor and occupier engagement initiatives across the portfolio, ensuring consistent standards of hospitality, presentation and service.
• Manage the central social media and wider occupier engagement calendars, working closely with Events and Marketing teams.
• Support the ongoing operation, development and launch of amenities, including fitness facilities, lounges, meeting spaces and event venues.
• Monitor occupier feedback, amenity usage and programme engagement, identifying opportunities to improve the overall experience.
• Coordinate new building openings, hospitality projects and amenity launches, managing briefs, stakeholders, communications and implementation.
• Prepare monthly reports covering events, amenities, engagement, service delivery and occupier feedback.
• Maintain project plans and action trackers, while supporting budget monitoring, supplier coordination and operational reviews.
• Develop strong working relationships with building management teams, front-of-house staff, occupiers, consultants, suppliers and hospitality partners.

Skills

Hospitality management

Customer experience

Event coordination

Stakeholder management

Budget awareness

Communication skills

Job description

Workplace Guest Experience Manager, Dublin (on-site)

Our client is one of Ireland's leading commercial real estate organisations, responsible for developing, managing, and enhancing some of Dublin's most recognisable workplaces and public spaces. With a strong focus on design, innovation, sustainability, and exceptional customer experiences, they are now seeking a Workplace Guest Experience Manager to join their Customer Experience Team.

This is an exciting opportunity for an experienced hospitality, customer experience or venue operations professional to take ownership of a range of initiatives across a portfolio of premium commercial properties.

Working closely with the Director of Customer Experience, the Studio Experience Manager will play a key role in bringing the concierge and hosting strategy to life, ensuring a consistent and high-quality experience for occupiers and visitors. The role spans amenity development, events, occupier engagement and operational projects, requiring someone who can move comfortably between planning, coordination and hands-on delivery.

Key Responsibilities

• Coordinate visitor and occupier engagement initiatives and activities across the property portfolio, ensuring consistent standards of hospitality, presentation and service.
• Manage the central social media and wider occupier engagement calendars, working closely with the Events and Marketing teams.
• Support the ongoing operation, development and launch of amenities, including fitness facilities, lounges, meeting spaces and event venues.
• Monitor occupier feedback, amenity usage and programme engagement, identifying opportunities to improve the overall experience.
• Coordinate new building openings, hospitality projects and amenity launches, managing briefs, stakeholders, communications and implementation.
• Prepare monthly reports covering events, amenities, engagement, service delivery and occupier feedback.
• Maintain project plans and action trackers, while supporting budget monitoring, supplier coordination and operational reviews.
• Develop strong working relationships with building management teams, front-of-house staff, occupiers, consultants, suppliers and hospitality partners.

The Ideal Candidate

• Management-level experience within hospitality, customer / venue experience, property, workplace, event support or a similar service-led environment.
• Proven experience coordinating multiple projects, initiatives or operational workstreams.
• Strong stakeholder management skills, with the ability to build effective relationships across internal teams and external partners.
• Commercial awareness, including experience with budgets, performance reporting and monitoring operational activity.
• A customer-focused approach, with a genuine appreciation for the five star experience and high service standards.
• A proactive and dependable working style, with the confidence to take ownership and work autonomously.
• Strong written and verbal communication skills.

The Opportunity

You’ll be joining a team with an ambitious approach to customer experience, where the focus is on creating engaging, well-managed spaces and meaningful experiences for the people who use them.

This is a varied position offering the opportunity to influence how amenities, events and occupier initiatives are delivered across a high-profile commercial property portfolio.

*Please note - this is not an Event Management role!

What’s on offer:

• Central City Location

Please note - due to the nature of this role there is no hybrid element and a fully on-site presence is required. This is a non-negotiable element of this position.