Assistant Guest Experience Manager - Luxury Hotel, Dublin

Doyle-Collection; Dublin; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

30 days of holiday including publichol

Free meals on duty and breakfast

Discounted hotel rooms in UK, Ireland,

50% off food when dining with the West

Great location with easy access to pub

In-house training team

Rewards and recognition programmes

Cycle to Work scheme and pension

Staff summer and Christmas parties

Plus more ...

Job summary

The Westbury Hotel in Dublin is seeking an Assistant Guest Experience Manager to help craft memorable, personalised guest journeys. You will support the Guest Experience Manager, resolve inquiries and complaints, and collaborate with departments to elevate service standards.

A passion for luxury hospitality and exceptional communication are essential to deliver outstanding guest experiences. Join a renowned luxury property known for exceptional service, with opportunities to influence guest

Qualifications

• Experience in luxury hospitality.
• Strong communication and problem-solving skills.
• Passion for delivering outstanding guest experiences.

Responsibilities

• Support the Guest Experience Manager in ensuring a seamless and memorable guest journey.
• Address and resolve guest inquiries and complaints with a focus on exceeding expectations.
• Collaborate with various departments to maintain and elevate service standards.
• Monitor guest feedback and implement improvements to enhance overall guest satisfaction.

Skills

Luxury hospitality

Communication

Problem solving

Job description

The Westbury Hotel in Dublin is seeking an Assistant Guest Experience Manager to help craft memorable, personalised guest journeys. You will support the Guest Experience Manager, resolve inquiries and complaints, and collaborate with departments to elevate service standards.

A passion for luxury hospitality and exceptional communication are essential to deliver outstanding guest experiences. Join a renowned luxury property known for exceptional service, with opportunities to influence guest