Senior SMB AI SaaS Account Exec - DACH (Remote)

Zendesk, Inc.; Dublin; Hybrid; EUR 70,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Remote-friendly policies

Job summary

Zendesk, Inc. is seeking a Senior SMB Account Executive for the DACH region. The role focuses on acquiring new SMB customers, expanding accounts, and building strong executive-level relationships using AI-enabled insights.

You will collaborate with solutions engineers and cross-functional teams to tailor outcomes and drive renewals and upsells. The position requires German language proficiency, 2+ years in B2B SaaS sales, and expertise with Salesforce, Outreach, and Clari.

Qualifications

• 2+ years in B2B SaaS sales or solution engineering.
• Proven ability to build and manage multi-stage sales pipelines.
• Experience engaging with executives and decision-makers.

Responsibilities

• Drive revenue growth by acquiring new SMB customers in the DACH region.
• Manage relationships to ensure satisfaction and retention; personalize outreach and automate workflows.
• Lead complex sales cycles with AI-informed insights to craft tailored value-based solutions.

Skills

B2B sales

SaaS experience

Account management

Prospecting

Negotiation

Education

BA/BS degree or equivalent experience

Tools

Salesforce

Outreach

Clari

Job description

Zendesk, Inc. is seeking a Senior SMB Account Executive for the DACH region. The role focuses on acquiring new SMB customers, expanding accounts, and building strong executive-level relationships using AI-enabled insights.

You will collaborate with solutions engineers and cross-functional teams to tailor outcomes and drive renewals and upsells. The position requires German language proficiency, 2+ years in B2B SaaS sales, and expertise with Salesforce, Outreach, and Clari.